Kamran Ahmed Mohammed
Sydney,NSW
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Bakery Worker
A1 Tasty Bread on the run
03.2020 - Current
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Organized ingredients needed for each recipe prior to baking.
- Kept track of inventory levels for flour, sugar and other ingredients used in bakery items.
- Inspected finished products for quality assurance before packaging them for sale.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Assisted customers with their orders providing advice on different types of pastries available.
- Operated cash registers accurately when ringing up customers' purchases.
Bread Delivery Driver
A1 Tasty Bread on the Run
02.2020 - Current
- Loaded bread onto delivery truck in preparation for route.
- Verified product accuracy against invoice and delivery paperwork.
- Maintained records of deliveries, including items delivered, customers' names, addresses, and signature confirmation of receipt.
- Followed all safety regulations while driving delivery truck to customer locations.
- Reported any vehicle maintenance issues to supervisor promptly.
- Stocked shelves with freshly baked products as needed at customer locations.
- Inspected vehicles prior to each shift to ensure proper working order and cleanliness.
- Provided friendly customer service during interactions with customers on route stops.
- Ensured all goods were securely loaded before departing on a delivery run.
- Monitored inventory levels throughout the course of the day and reported discrepancies to supervisor immediately.
Barista
Qurray Rd Bakehouse
01.2020 - Current
- Craft diverse specialty coffee beverages, including lattes and cappuccinos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stock shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared an assortment of baked goods such as muffins, cookies, scones, and cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to the manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted with catering orders for corporate clients or private parties upon request.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Customer Service Manager
7-Eleven
03.2015 - 08.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Education
Bachelor of Administration - Business Administration
Australian Institute of Higher Education
10-2022
Advanced Diploma - Business
Macquarie University
Sydney, NSW09-2018
Diploma - Business
Macquarie Education Group Australia
Sydney, NSW11-2017
Skills
- Packaging products
- Dough preparation
- Ingredient measuring
- Batch production
- Product presentation
- Pastry packaging
- Pastry displays
- Packaging expertise
- Surface cleaning
- Accurate order fulfillment
- Upselling products
- Menu item expertise
- Food handling safety
- Espresso machine operation
- Coffee expertise
- Latte art
- Speedy and efficient
- Opening and closing duties
- Exceptional customer service
- Coffee and tea expertise
- Excellent memory
- Positive and professional
- Espresso machine operations
Education and Training
other,other,other
Timeline
Bakery Worker
A1 Tasty Bread on the run
03.2020 - Current
Bread Delivery Driver
A1 Tasty Bread on the Run
02.2020 - Current
Barista
Qurray Rd Bakehouse
01.2020 - Current
Customer Service Manager
7-Eleven
03.2015 - 08.2019
Advanced Diploma - Business
Macquarie University
Diploma - Business
Macquarie Education Group Australia
Bachelor of Administration - Business Administration
Australian Institute of Higher Education
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