Kamrul Bari
Darwin
Summary
I intent to work in a challenging environment where strong sense of responsibility and commitment are required for the growth and success of institute.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warranty Manager
Hidden Valley Ford
12.2024 - Current
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
Service Advisor
Hidden Valley Ford
08.2024 - 11.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Customer Service Associate
Super Vape Store
04.2024 - Current
- Building a positive relationship with customers
- Working with various customers to help their need
- Achieving successful KPI and complete customer satisfaction
- Contact: Casey O'Brian Supervisor
Front Desk Assistance
Powers Pediatrics
06.2023 - 12.2023
- Company Overview: Pediatric Medical Care
- Receiving phone calls, scheduling appointments for patients
- Assisting U.S Doctors with notes and billings
- Resolving complaints from patients, and informing them of the solutions
- Pediatric Medical Care
Medical Documentation Specialist
Augmedix Bangladesh
11.2021 - 06.2023
- Company Overview: Healthcare
- Documenting medical notes for doctors in the US
- Billing patients
- Uploading and checking files for doctors and patients
- Healthcare
Education
Bachelor of Science -
Bangladesh University of Business and Technology
10.2018
Higher Secondary Education -
Jamuna Fertilizer College
07.2012
Skills
- Computer Skills
- Customer Service
- Retail and Sales
- Customer support
- Interpersonal Skills
- Problem-solving
- Communication
- Active Listening
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
- Complaint handling
Accomplishments
- Creating a robot capable of carrying load from point A to point B, as a university project for Mars Rover Competition.
Certification
- International English Language Testing System (IELTS), 11/01/20, Band Score - 6.5
- Cisco Certified Network Associate, 04/01/18 - 07/01/18, Achieved CCNA certificate from Bangladesh Institute of Training and Management
Languages
Bengali
English
Hindi
Urdu
Hobbies and Interests
- Video Games
- Photography
- Customer Service
- Travelling
- Sports
Interests
- Mindfulness Practices
- Playing Sports
- Gardening
- Video Gaming
- Team Sports
- Music
- Photography
Timeline
Warranty Manager
Hidden Valley Ford
12.2024 - Current
Service Advisor
Hidden Valley Ford
08.2024 - 11.2024
Customer Service Associate
Super Vape Store
04.2024 - Current
Front Desk Assistance
Powers Pediatrics
06.2023 - 12.2023
Medical Documentation Specialist
Augmedix Bangladesh
11.2021 - 06.2023
Higher Secondary Education -
Jamuna Fertilizer College
Bachelor of Science -
Bangladesh University of Business and Technology
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