Kamrul Bari
Nakara,NT
Summary
Dedicated worker with a strong commitment to customer satisfaction and issue resolution. Proven ability to coordinate service operations effectively while fostering positive customer relationships. Skilled in managing administrative tasks and ensuring operational efficiency.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Technical Service Advisor
Mycar Casuarina
Casuarina, NT
06.2025 - Current
- Provided technical support for automotive service inquiries and customer concerns.
- Coordinated service appointments and updated customers on vehicle status to enhance service experience.
- Managed administrative tasks and logistics to support efficient service operations.
Warranty Manager/Customer Service Advisor
Hidden Valley Ford
Berrimah, NT
08.2024 - 05.2025
- Enhanced customer satisfaction through effective management of warranty claims and timely resolution of concerns.
- Oversaw budget for warranty department, ensuring optimal resource allocation.
Education
Bachelor of Science -
Bangladesh University of Business And Technology
Dhaka, BangladeshHigher Secondary Education -
Jamuna Fertilizer College
Dhaka, BangladeshSkills
- Technical Expertise
- Customer service
- Issue resolution
- Escalation handling
- Service coordination
- Customer relationship management
- Operational efficiency
- Budget management
Certification
- International English Language Testing System (IELTS), 11/01/20, Band Score - 6.5
- CCNA, 04/01/18 - 07/01/18, Achieved CCNA certificate from Bangladesh Institute of Training and Management
Accomplishments
- Creating a robot capable of carrying load from point A to point B, as a university project for Mars Rover Competition.
Affiliations
- Volunteer
Travelling
Sports
References
References available upon request.
Timeline
Technical Service Advisor
Mycar Casuarina
06.2025 - Current
Warranty Manager/Customer Service Advisor
Hidden Valley Ford
08.2024 - 05.2025
Bachelor of Science -
Bangladesh University of Business And Technology
Higher Secondary Education -
Jamuna Fertilizer College