Kamrun (Ruma) Nahar
Noble Park,VIC
Summary
I am excited to leverage my extensive experience in customer and community services, spanning over 15 years within a well-established organization.my goal is to further develop my knowledge and skills in this dynamic field. Recently, I completed a course called “Business Analytics” through the “Digital Job Skills Program “funded by the Victorian Government. This program has equipped me with valuable expertise in data collection and analysis particularly in relation to client needs, progress and outcomes.
Throughout my career as a disability support worker, I have honed effective communication skills through regular interactions with clients, their families and colleagues. I understand the importance of clear and concise communication in the realm of data analytics, as it involves conveying complex finding and insights to non-technical stakeholders. To demonstrate by commitment to this field and enhance my knowledge I am considering pursuing relevant courses and certifications in data analytics.
My ultimate aim is to contribute to the growth of a dynamic, data-driven team by bringing together a distinctive blend of analytical, strategic, statistical analysis, communication and technical skills. I have developed a strong proficiency in various aspects of business process and systems, including requirements gathering, business process mapping business process modelling and data analysis. I am skilled in utilizing a rang of tools and technologies such as Excel, SQL, Tableau, Power Bi and Python.
By expanding my knowledge in data analytics , I am eager to make a meaningful impact by providing valuable insights and contributing to informed decision -making process. I am confident that my diverse skill set, coupled with my passion for data analytics, will enable to excel in this field and make a significant contribution to my organization join
Overview
21
21
years of professional experience
Work History
Community Support Worker,
City of Greater Dandenong,
Dandenong,Melbourne, Victoria
03.2022 - Current
- Facilitated recreational activities designed to promote physical activity, mental stimulation and emotional well-being.
- Developed individualized care plans based on assessments of each patient's needs.
- Conducted regular home visits to assess client safety, functionality and satisfaction with services provided.
- Maintained accurate records of all interactions with clients including notes about medications taken, meals eaten and general behavior patterns.
- Helped individuals develop skills needed for independent living such as budgeting money, managing time efficiently and completing household tasks.
- Collaborated closely with family members or guardians to ensure that the best interests of the client were met at all times.
- Encouraged positive behaviors while also providing guidance when negative behaviors occurred.
- Responded promptly to emergency situations in order to provide immediate help if needed.
- Demonstrated compassion towards those under my care through active listening techniques and understanding communication style preferences.
- Assisted clients with maintaining good personal hygiene..
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
- Developed individualized plans for clients and monitored progress towards goals.
Outcome Support Officer (level 5)
Melba Support Services Ltd
Melbourne, Victoria
10.2019 - Current
- Implement appropriate strategies for managing problems related to dementia
- Provided technical support to customers via phone, email and in person.
- Developed user documentation for customer support processes.
- Resolved customer queries in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Ensure those in their care are washed, dressed, fed and ready for educational and recreational activities
- Assist during domestic activities such as eating meals and showering
- Provide companionship and support during daily activities
- Providing general care with hygiene and emotional support to residents
- Preparing daily documentation for residents and report to the Duty Supervisor
- Comply with Corporate Occupational Health and Safety responsibilities and standards
- Ensure work area and work practices are conducted in a safe manner and report any incidents
- Support an older person to meet their emotional and psychological needs
Disability Development & Support Officer(DDSO1Q-5)
Life Without Barriers
Melbourne, Victoria
12.2017 - 07.2020
- Responds to clients’ needs; keeps the client or stakeholder up-to-date with issues and developments; promptly follows through on inquiries, requests and complaints; takes responsibility for correcting problems promptly and without becoming defensive
- Implement care programmed for those in residential establishments
- Clearly explains information and listens to feedback; speaks clearly and concisely and keeps people interested when speaking; uses a polite and considerate manner when dealing with others
- Interpersonal skills such as polite and considerate in dealing with others; aware of people’s moods and temperament
- Self-management accepts responsibilities for own actions; focuses on the most important goals; has a realistic and balanced view of own strengths and weaknesses; recognizes own feelings and personal prejudices and understands why they occur
- Customer/client focus always listens to customers; actively seeks to meet customer needs; seeks ways to improve services; committed to delivering high quality outcomes for clients
- Administered medication to patients according to strict schedules.
- Comply with Corporate Occupational Health and Safety responsibilities and standards
- Ensure work area and work practices are conducted in a safe manner and report any incidents
- Cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for others feelings and ideas, accommodates and works well with the different working styles of others, encourages resolution of conflict within the group
- Directly support client wellbeing, including support with daily household activities, preparation and assistance with meals, personal care, and social, recreational and community experiences that enhance quality of life, based on support plan goals
- Ensure understand client needs, preferences and interests and respond to clients and their families and others in their lives
- Provide information, feedback and reports, including recording charts and completing routine tasks utilizing departmental systems including computer software applications
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements
- Share observations relating to work process improvements with supervisor or more senior staff
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Conducted daily system checks and monitored system performance.
Early Childhood Educator
DECD FDC Southern Vales scheme
Adelaide, SA
04.2012 - 12.2017
- Registered with DECD FDC Southern Vales scheme, Providing a range of activities and experiences that are designed to promote physical, social, emotional, intellectual, developmental and cultural needs of the children attending the centre
- Supervising the activities of children in their care, ensuring their physical safety at all times
- Supporting and guiding children's behavior using positive strategies
- Implemented hands-on, play-based strategies for experiential learning.
- Stuck to daily routines to help children feel comfortable and promote development.
- Organized and led activities to promote physical, mental and social development.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Maintaining a safe, clean and appealing environment for children
- Performing first aid in emergencies
- Maintaining records of children's development within identified learning outcomes
- Maintaining a register of emergency telephone numbers such as those of parents, doctors, police, ambulance and the fire brigade
- Maintaining a daily record of accidents, illnesses and the administration of medicine in accordance with requirements
- Ensuring that all aspects of work and communication are carried out in accordance with the Code of Conduct policy
- Day to day completion and maintenance of administrative tasks such as data entry, invoicing, managing arrears and necessary debt collection whilst effectively dealing with telephone and email enquiries, ensuring all accounts and children files are maintained correctly and up to date.
Personal Care Attendant
Ality Aged Care
Somerton Park, Adelaide, SA
08.2010 - 12.2012
- Assist people with self-medication
- Provide in-home support with health issues and daily living tasks such as washing, dressing, eating, transport and budgeting.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with meal planning to meet nutritional plans.
- Assist with the delivery of activities to enhance the physical, social, emotional and intellectual development of those in their care
- Ensure those in their care are washed, dressed, fed and ready for educational and recreational activities
- Assist during domestic activities such as eating meals and showering
- Provide companionship and support during daily activities
- Cook and serve meals, clean premises, wash, iron and perform other household tasks
- Implement appropriate strategies for managing problems related to dementia
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Implement resident care in accordance with their individual care plan as delegated by nursing staff
- Maintaining an environment which promotes safety, security and optimal health
Personal Care Attendant
Bordertown Aged Care
Bordertown, SA
09.2009 - 06.2010
- Caring and supportive attitude
- Respect for the rights of others
- Able to perform domestic duties efficiently
- Adaptability
- Able to relate well to frail or sick people
- Support an older person to meet their emotional and psychological needs
- Providing Personal Care and Hygiene
- Assisting with daily living activities (Showering, bathing or personal hygiene, Social support, Transport to appointments ,Laundry ,Meal preparation, Domestic support ,Shopping and bill paying.)
Process Worker/Packer
Tatiara Meat Company Pty Ltd
Bordertown, SA
02.2008 - 06.2010
- Sorted and packaged products to prepare for processing or shipment.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Prepared and packaged items for shipping according to established procedures.
- Maintained cleanliness of work areas by sweeping and mopping floors, emptying trash containers.
- Followed safety protocols when handling hazardous materials.
- Completed paperwork related to daily tasks such as job order forms, safety logs.
- Participated in team meetings to discuss ideas for improving efficiency in the workplace.
- Cleaned tools and equipment after use according to company guidelines.
Volunteer Aged Care Worker
Bordertown Hospital
, SA
01.2008 - 03.2008
- Provided companionship and emotional support to elderly clients.
- Coordinated transportation services for medical appointments.
- Conducted home visits to assess the needs of elderly clients.
- Organised and monitored medication schedules for elderly clients.
- Maintained records of client care plans and progress notes.
- Assisted in developing individualised care plans for elderly clients.
Finance Manager
Shamanta Group of Industries
Dhaka, Bangladesh
03.2003 - 10.2007
- Monitor and analyses financial information including ratio analysis
- Maintain the financial records using the various bookkeeping software
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Reconcile various accounts and to post the journal entries on a regular basis
- Maintain the ledgers and prepare all the financial statements
- Carry out calculations for preparing the checks for the taxes, utilities and payroll
- Preparing the documentation for filling the taxes and to submit the tax payment forms
- Prepare the all financial, statistical and accounting reports.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Negotiated contracts with clients to maximize profitability.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Prepared financial documents such as budgets, forecasts and reports.
Education
Senior First Aid Certificate -
LIFE SAVING VICTORIA
Dandenong, VIC02-2024
Certificate Course in Business Analytics - Data Processing
RMIT University
Melbourne, VIC01-2024
Certificate IV in Disability -
JTI
Dandenong, VIC01.2019
Diploma of Early Childhood Education And Care -
Australian Institute of Technology Transfer
Adelaide, SA01.2015
Responding to abuse and neglect certificate -
Service Victoria
Online01.2015
Certificate III in Children Services -
TAFE
Adelaide, SA01.2011
Certificate III in Aged Care Work -
Cengage Education
Online01.2009
MBA - Banking And Finance
Chittagong University
Chittagong,Bangladesh01.2003
BBA - Banking And Finance
Chittagong University
Chittagong,Bangladesh01.2001
Skills
- Certificate course in Business Analytics from RMIT University
- 6 Years in Disability and Mental Health Support
- 7 Years in Aged care
- 2 years in Community Service
- 5 Years in financial services
- 6 years in Early Childhood And Education Care Services
- Diploma in Early Childhood Education Care
- Certificate IV in Disability Support work
- Master’s Of Business Administration in Banking and Finance, Chittagong University, Bangladesh (2003) Assessed by SRS Government of SA, Nov 2007 as an Australian Bachelor’s Degree
- Good communication and interpersonal skills
- Strong administrative skills
- Excellent written and verbal communication
- Compliance focused
- Effective team member
- Time Management
- Strong Analytical and Problem Solving Skills
- Recordkeeping Proficiency
- Creative Thinking
- Performance Development and Staff Management
- Microsoft Office Proficiency
- Office Administration and Logistics Supports
Languages
- English, Bengali, Hindi,Urdu
Reference
- References available upon request.
Timeline
Community Support Worker,
City of Greater Dandenong,
03.2022 - Current
Outcome Support Officer (level 5)
Melba Support Services Ltd
10.2019 - Current
Disability Development & Support Officer(DDSO1Q-5)
Life Without Barriers
12.2017 - 07.2020
Early Childhood Educator
DECD FDC Southern Vales scheme
04.2012 - 12.2017
Personal Care Attendant
Ality Aged Care
08.2010 - 12.2012
Personal Care Attendant
Bordertown Aged Care
09.2009 - 06.2010
Process Worker/Packer
Tatiara Meat Company Pty Ltd
02.2008 - 06.2010
Volunteer Aged Care Worker
Bordertown Hospital
01.2008 - 03.2008
Finance Manager
Shamanta Group of Industries
03.2003 - 10.2007
Senior First Aid Certificate -
LIFE SAVING VICTORIA
Certificate Course in Business Analytics - Data Processing
RMIT University
Certificate IV in Disability -
JTI
Diploma of Early Childhood Education And Care -
Australian Institute of Technology Transfer
Responding to abuse and neglect certificate -
Service Victoria
Certificate III in Children Services -
TAFE
Certificate III in Aged Care Work -
Cengage Education
MBA - Banking And Finance
Chittagong University
BBA - Banking And Finance
Chittagong University
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