Carrie Mok
The Ponds,NSW
Summary
Dynamic and attentive customer advisor specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
8
8
years of professional experience
Work History
Customer Advisor
NAB
07.2021 - Current
- Assisted customers with banking needs and inquiries.
- Listened to customers in actively to assess issues and provide accurate information and solutions
- Offered customers advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
Sales Manager
Vodafone
01.2017 - 06.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Administrative Assistant
Golden Sands Investment Group
03.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Arts - Economics
University of Sydney
Sydney, NSW11.2015
Skills
- Retail Knowledge
- Banking Standards
- Collaborative Environments
- Productivity Standards
- Effective Customer Communication
- Customer Service
- Time Management
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Customer Advisor
NAB
07.2021 - Current
Sales Manager
Vodafone
01.2017 - 06.2021
Administrative Assistant
Golden Sands Investment Group
03.2016 - 01.2017
Bachelor of Arts - Economics
University of Sydney
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