KAN YE
LIDCOMBE,Australia
Summary
Enthusiastic and driven, desiring long-term position in high-volume setting. Prepared to offer knowledge and abilities to drive team success and enhance customer satisfaction by providing effective customer support. Maintains clean work environment, keep supplies stocked and delivers requested items swiftly.
Talent for serving customers and generating stable connections. Successful at organizing and prioritizing tasks. Familiar with any type of operations and prepared to promote for successful service with diligence and attention to customer needs.
Ample sales experience in multiple disciplines, able to facilitate meaningful conversations with customers to promote the products of the company in a successful and effective manner.
Overview
8
8
years of professional experience
Work History
GroceryDepartment
Woolworth LIDCOMBE
LIDCOMBE, Australia
07.2023 - Current
- Kept Calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Answered questions about current promotions and resolved issues according to store policies
- Recommended merchandise to customers based on needs, preferences and desires
- Restocked shelves and supplies and organized displays to focus customer attention on special items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Performs safe and efficient hand pallet assignments for restocking all kinds of supplies.
Boba Tea Shop
GongCha LIDCOMBE
LIDCOMBE, Australia
04.2022 - 07.2023
- Operate the Point of Sales (POS) computer and safely handle cash
- Making drink orders from customer with professional serving skills
- Maintain bar inventory by replenishing stock when needed from storage
- Maintain safe and healthy work environments by following company standard operating procedures (SOPs)
- Inspire others by become a dynamic brand ambassador both inside and outside the store
- Maintain a consistently clean and well-maintained sales floor and stock room
- Adhere to the cleaning schedule to prolong the life of all equipment
Current Bartender
Food and beverage, TLC recruitment
04.2021 - 01.2023
- I take orders for drinks from local guests and delivered them accurately and promptly
- Experienced with busy nights and weekends
- I will always kept watch for overly intoxicated customers and violent or untoward behavior
- Performed wait staff duties for diners by taking food and snack orders and liaising with the kitchen
- Craft Tea beverages, prepare toppings, and package food for customers
Hilton Sydney
488 George St, Sydney NSW 2000
Sydney, Australia
02.2017 - 02.2022
- Worked with Hilton Laundry to resolve room attendances needs, improve operations and provide exceptional customer service
- Coordinated efforts of all team members engaged in laundry for solution development to hurdles to t delivery
- I am extremely familiar with and confident in my ability to communicate with fellow staff members and the general public. I always greet and answer the demands of the customers in Ra professional and polite manner.
Waiter
Red Chili Restaurant
08.2017 - 01.2018
- Taking orders, serving food, answering all the questions, and keeping not only a smile but a clean and neat presence
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Performed opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
Education
Diploma -
Western Sydney Uni
08.2020
Skills
- Fluent in both English and Mandarin
- Ability to Work in a Team
- Computer Skills
- Customer Service
- Fast Learner
- Great communication skills
- Optimistic attitude
- Extensive social skills
- Bartending
Affiliations
Social Motorbike Club
- Active member of social motorbike gatherings and events
- Wide range of motorbike enthusiast friends
- Weekly rides across Sydney
- Deeply interested in different models and makes of motorbikes
Timeline
GroceryDepartment
Woolworth LIDCOMBE
07.2023 - Current
Boba Tea Shop
GongCha LIDCOMBE
04.2022 - 07.2023
Current Bartender
Food and beverage, TLC recruitment
04.2021 - 01.2023
Waiter
Red Chili Restaurant
08.2017 - 01.2018
Hilton Sydney
488 George St, Sydney NSW 2000
02.2017 - 02.2022
Diploma -
Western Sydney Uni
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