Kana Manu
South Granville,NSW
Summary
Results-driven Customer Service Manager with a successful history at Coles Supermarket, focused on enhancing customer experiences through effective issue resolution. Proficient in team development and performance management, consistently meeting and exceeding operational goals.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Coles Supermarket
03.2001 - 08.2025
- Enhanced customer satisfaction by effectively resolving complaints and inquiries.
- Gathered customer feedback to inform ongoing service improvements.
- Managed team member rostering aligned with sales trends for operational efficiency.
- Provided support to team members in handling daily operations and service requests.
- Adapted rapidly to new systems, ensuring seamless service delivery.
- Consistently met performance targets in a dynamic work environment.
- Engaged customers to collect insights for enhancing service quality.
- Acquired comprehensive knowledge of company policies for accurate information dissemination.
Education
High School Diploma -
Auburn Girls High School
Auburn, NSWSkills
- Customer service
- Problem-solving
- Microsoft outlook
- Customer focused
- Time management
- Training and mentoring
- Cash handling
- Adherence to high customer service standards
- Conflict resolution techniques
- Worked in fast paced environment
- Training and coaching
- Able to work alone unsupervised
Referees
Opal
Office Administration
Mobile: 0422 927 898
Work: 97223000
Feli Winarto
Recruitment Officer
Mobile: 0402 310 456
Timeline
Customer Service Manager
Coles Supermarket
03.2001 - 08.2025
High School Diploma -
Auburn Girls High School