Kana Oyama
Croydon,Australia
Summary
A customer-oriented and personable employee with excellent communication skills and exceptional customer expertise, with experience working at a clothing store in Japan and a Japanese restaurant in Sydney. I have experience engaging in cultural exchange and providing customer service. This experience helped me improve my interpersonal skills. Demonstrated the ability to manage schedules and help teams meet deadlines efficiently. Committed to continuous improvement while working with a team and taking the next step in my career.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hall Staff
Yakiniku Hon
Sydney, Australia
03.2025 - Current
- Company Overview: Japanese BBQ Restaurant
- Interaction with customers in English
- Skills to communicate Japanese culture
- Proficiently use business English to talk with customers
- Greeted guests and provided information about the menu and services
- Maintained a clean and safe environment within the hall by sweeping, mopping, wiping down surfaces, and emptying trash receptacles.
Clerk
Honeys
Saitama, Japan
05.2022 - 07.2023
- Company Overview: Apparel shop
- Delivered top-class service and gave professional advice to patrons.
- Proficiently processed cash and credit payments using POS systems.
- Proactively stayed up to date with the latest fashion trends, enhancing the ability to assist customers.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Education
Commerce - Foundation Studies
University of New South Wales
Kyoto, Japan04.2024
Bachelor of Japanese Literature - Japanese Literature
Hosei University
Tokyo, Japan01.2024
Bachelor of Commerce - Marketing
University of Sydney
Sydney, AustraliaSkills
- Customer service
- Cash handling
- Cultural communication
- Team collaboration
- Cleaning procedures
- Communication
- Schedule management
- English language skills
- Group activities
Certification
IELTS, 6.0 (2023)
Languages
English
Professional
Japanese
Native/ Bilingual
Timeline
Hall Staff
Yakiniku Hon
03.2025 - Current
Clerk
Honeys
05.2022 - 07.2023
Commerce - Foundation Studies
University of New South Wales
Bachelor of Japanese Literature - Japanese Literature
Hosei University
Bachelor of Commerce - Marketing
University of Sydney
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