Summary
Overview
Work History
Education
Skills
Timeline
Barista

Kana Saijoh

Sydney,NSW

Summary

Have 2+ years’ experience as a barista and all rounder at busy local cafes in Sydney. Superior customer service skills and commitment to quality service and smooth operation.

Overview

4
4
years of professional experience

Work History

Barista

Antidote, The Star Sydney
Pyrmont, NSW
05.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

All Rounder

Café Oratnek
Surryhills, NSW
09.2020 - 04.2021
  • Take food and drink orders, manage food serving and set up appropriate cutleries for each food
  • Operate POS system to input customer orders, process cash and card payment
  • Answer questions about the menu items and make recommendations in accordance with customers’ preference.

F&B Attendant

InterContinental Sydney
Sydney, NSW
02.2020 - 03.2020
  • Greeted guests, directed to tables, presented menus and informed specials of the day
  • Served beverages and snacks throughout a day and set up buffet station for breakfast and evening drinks
  • Assisted bartenders with simple drink preparations and maintained bar counter to a hygienic standard
  • Reset tables and prepared for the next guest to be seated swiftly
  • Cleaned and polished cutleries, glasses and plates.

Receptionist / Customer service

Macquarie Education Group Australia
Sydney, NSW
09.2018 - 01.2020
  • Greeted and welcome guests in person and direct inquiries to designated department
  • Maintained logbook for visitors
  • Maintained and update customers (students) databases
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Conducted student service and customer service across MEG’s English and
  • Vocational programs to maintain customer satisfactions
  • Organised events such as open day to promote courses, and corroborated with agencies.

Education

Bachelor of Business - Accounting

Asia Pacific International College

Diploma of Accounting - Accounting and business administration

ECA Graduate Institute

Bachelor of Arts - English and English literature

Kansai Gaidai University, University of Bedfordshire

Skills

  • RSA (NSW)
  • Wait staff
  • Cash handling
  • Customer Service
  • Reception
  • Communication Skills
  • Administrative Skills
  • POS system
  • Marketing
  • Multitasking
  • Work under pressure
  • Time Management
  • Languages
  • Japanese Native speaker

Timeline

Barista

Antidote, The Star Sydney
05.2021 - Current

All Rounder

Café Oratnek
09.2020 - 04.2021

F&B Attendant

InterContinental Sydney
02.2020 - 03.2020

Receptionist / Customer service

Macquarie Education Group Australia
09.2018 - 01.2020

Bachelor of Business - Accounting

Asia Pacific International College

Diploma of Accounting - Accounting and business administration

ECA Graduate Institute

Bachelor of Arts - English and English literature

Kansai Gaidai University, University of Bedfordshire

Similar Profiles

CREATE PROFILE
Kana Saijoh