KANAGESWARY P BASKARAN
Seven Hills,NSW
Summary
Adept at enhancing kitchen and customer service operations, demonstrated during tenure at Express Dragon Restaurant and Changi Airport Group. Skilled in ingredient preparation and customer service, I excel in teamwork and maintaining cleanliness, significantly boosting efficiency and client satisfaction. Proven ability to manage high-pressure situations and improve service delivery through meticulous attention to detail and organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Kitchen Prep Cook
EXPRESS DRAGON RESTAURANT
2023.03 - 2024.06
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
Customer Service Specialist
Changi Airport Group
2022.04 - 2023.01
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Maintained and managed customer files and databases.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
Education
High School Diploma -
SMK METHODIST
MALAYSIA01.2008
Skills
- Cleanliness
- Ingredient Preparation
- Organization
- Portion Control
- Quick-learning
- Menu Planning
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Following Instructions
Photography
Photography makes me so much more observant and aware of the wonderful little things that surround me each day. I notice things like light, shadows, patterns, frames, and colors that I can use in my pictures.
Timeline
Kitchen Prep Cook
EXPRESS DRAGON RESTAURANT
2023.03 - 2024.06
Customer Service Specialist
Changi Airport Group
2022.04 - 2023.01
High School Diploma -
SMK METHODIST
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