Kanako Ishikura
Homebush,Australia
Summary
Seeking a professional role in the travel industry, to whom I am able to offer experience of hospitality, excellent team work and strong communication skills in Japanese and English.
Overview
16
16
years of professional experience
Work History
Corporate Hospitality Executive
Accor
Sydney
09.2023 - Current
- Guest Services: Welcome employees, clients, and visitors with warmth and professionalism, providing a positive first impression of the corporate environment
- Assist guests with inquiries, directions, and information about local amenities, transportation options, and corporate facilities
- Event Coordination: Coordinate corporate events, meetings, and conferences by arranging catering, audiovisual equipment, and other logistical requirements
- Provide on-site support during events, managing guest registrations, coordinating schedules, and addressing any last-minute requests or issues
- Administrative Support: Maintain accurate records of guest preferences, special requests, and service histories to facilitate personalized service delivery
- Manage incoming calls, emails, and correspondence promptly and professionally, routing inquiries to the appropriate department or individual as needed
- Assist with administrative tasks such as data entry, filing, and report generation to support the efficient operation of the concierge desk
- Organizing corporate expenses in systems.
Corporate Hospitality Executive
Accor
Sydney
12.2022 - 09.2023
- Collaborate with clients and internal stakeholders to understand event requirements and objectives
- Plan, organize, and execute corporate events, meetings, and conferences from conception to completion
- Coordinate logistics including venue selection, catering and audiovisual equipment arrangements
- Create and manage event budgets, ensuring cost-effectiveness and adherence to financial guidelines
- Provide five stars quality service
- Work closely with Conciterge team to coordinate food and beverage service, ensuring meeting rooms are accurate and delivered in a timely manner.
Senior Travel Consultant
JTB Australia
Sydney
08.2019 - 12.2022
- Speak with local suppliers in person, via e-mail and over the phone to discuss their room rates/hotel values and provide relevant information to clients
- Conduct research and prepare meticulous travel itineraries complete with pricing, information and special offers needed for FIT customers and Group
- Make all necessary group booking arrangements and keep detailed records in order
- Handle the tasks of creating and maintaining master files within Excel, Word, Onedrive and Sharepoint
- Strong computer skills, ability to navigate through multiple systems at once.
Fine Dining Waitperson
Azuma Japanese Restaurant
Sydney
04.2018 - 08.2019
- Provided excellent customer service
- Setting tables
- Training of new waiters
- Maintained cleanliness in dining area
- Answering phones and taking bookings
- Handling CRM
- Responded to emails from customers
- Leading the customers to the tables (Receptionist)
- Served beverages (Bartender)
- Operated the cash register.
Travel Consultant
VENTURE
Japan
04.2017 - 05.2018
- Organized accommodation based on client requests
- Negotiated price arrangements with accommodation
- Booked transfer requests for clients
- Booked accommodation following tour schedules.
Fine Dining Waitperson
Azuma Japanese Restaurant
Sydney
03.2014 - 03.2017
- Provided excellent customer service
- Setting tables
- Training of new waiters
- Maintained cleanliness in dining area
- Answering phones and taking bookings
- Leading the customers to the tables (Receptionist)
- Served beverages (Bartender)
- Operated the cash register.
Fine Dining Waitperson
Azuma Japanese Restaurant
Sydney
04.2012 - 09.2013
- Provided excellent customer service
- Setting tables
- Training of new waiters
- Maintained cleanliness in dining area
- Answering phones and taking bookings
- Leading the customers to the tables (Receptionist)
- Served beverages (Bartender)
- Operated the cash register.
Casual Dining Waitperson
Kushiyaki Azuma Japanese Restaurant
Sydney
03.2010 - 03.2012
- Provided excellent customer service
- Setting tables
- Training of new waiters
- Maintained cleanliness in dining area
- Leading the customers to the tables (Receptionist).
Restaurant Department
Kato Pleasure Group
Japan
04.2008 - 04.2009
- Provided excellent customer service
- Setting tables
- Training of new waiters
- Maintained cleanliness in dining area.
Education
Diploma of Tourism -
TAFE NSW Sydney Institute
06.2011
English Language School -
SELC Language Centre Australia
06.2010
Bachelor of Literature -
Tamagawa University
03.2008
Skills
- Japanese-native/English-fluent
- Hospitality expertise
- Quick problem solving
- Organized and efficient
- Adept multitasker
- Courteous, professional demeanor
- Excellent customer service
- Committed team player
- Strong communication skills
- Quick learner
Personal Information
- Hobbies: Travelling, watching movies, cooking and reading
- Date of Birth: 07/09/85
- Visa Status: Permanent Visa
References
Ms Takayo Matsumoto, JTB Australia, Personal - DMC Manager, 02 9510 0173
Timeline
Corporate Hospitality Executive
Accor
09.2023 - Current
Corporate Hospitality Executive
Accor
12.2022 - 09.2023
Senior Travel Consultant
JTB Australia
08.2019 - 12.2022
Fine Dining Waitperson
Azuma Japanese Restaurant
04.2018 - 08.2019
Travel Consultant
VENTURE
04.2017 - 05.2018
Fine Dining Waitperson
Azuma Japanese Restaurant
03.2014 - 03.2017
Fine Dining Waitperson
Azuma Japanese Restaurant
04.2012 - 09.2013
Casual Dining Waitperson
Kushiyaki Azuma Japanese Restaurant
03.2010 - 03.2012
Restaurant Department
Kato Pleasure Group
04.2008 - 04.2009
Diploma of Tourism -
TAFE NSW Sydney Institute
English Language School -
SELC Language Centre Australia
Bachelor of Literature -
Tamagawa University
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