KANAV SOOD
Student
Sydney,NSW
Summary
Accomplished hospitality professional with over 5 years of experience, currently pursuing a Master's in International Hotel Management at Blue Mountains International Hotel Management School in Sydney. Actively seeking industry placement opportunities within Rooms Division management available to start between December 2024 to January 2025, with full-time availability during the placement period. Skilled in managing key aspects of hospitality operations, such as guest relations, quality control, and delivering exceptional stay experiences. Proven leadership in guiding teams, implementing service standards, and driving guest satisfaction. Highly organized and effective communicator, committed to upholding high industry standards and resolving challenges swiftly to enhance overall guest experiences.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Night Auditor and Front Office All-rounder
Ibis Styles Sydney Central
Sydney, New South Wales
5 2024 - Current
- Maintain a clean, organized front office, ensuring tidiness and adequate supplies
- Use Opera Cloud for daily operations, including night auditing tasks such as corrections, routing adjustments, city ledger charges, and resolving open balances
- Perform system roll and cashier closure
- Use ARIEL software for night audits
- Respond to guest reviews, manage limited maintenance issues, and handle arrivals and departures for 30-40 guests per shift
Team Member
7-Eleven
Sydney, New South Wales
02.2024 - 05.2024
- Prioritize excellent customer service by greeting customers, assisting with product selection, answering questions, and ensuring a positive shopping experience
- Efficiently process payments and balance the cash register
- Maintain a clean, organized store with stocked supplies and oversaw unloading deliveries
- Monitor fuel pumps, assist with fueling, and address any pump or transaction issues
- Follow safety protocols, maintain a secure environment, and support promotions by informing customers and displaying materials
- Communicate effectively with team members and management to ensure smooth store operations
Stay Experience Executive
StayVista
Sydney, New South Wales
08.2023 - 12.2024
- Directed operations for seventeen villas in picturesque Lonavala, Maharashtra, overseeing all aspects of guest stays
- Addressed post-booking queries and facilitated villa details
- Provided concierge-like services, facilitating travel arrangements, local sightseeing, movie bookings, shopping, and restaurant suggestions
- Ensured adherence to company standards by managing villa staff
Education
Master of Arts - International Hotel Management
Blue Mountains International Hotel Management School
Sydney 01.2024 - 10.2025
Bachelor of Science - Hospitality Studies
University of Mumbai
Mumbai 06.2014 - 04.2017
Skills
Auditing Skills
Front Office
Customer Service
Communication Skills
Multitasking
Microsoft Office Technology Skills
Microsoft Excel
Problem Solving Skills
References
- Dr. Moises Vera, Front Office Manager,
ibis Styles Sydney Central, moises.vera@accor.com
- Ms. Kritty Ghosh, Learning Facilitator,
Torrens University, kritty.ghosh@torrens.edu.au
Certification
Australia Driver's License
Timeline
Australia Driver's License
01-2029
Responsible Service of Alcohol
02-2026
First Aid and CPR
06-2025
Team Member
7-Eleven
02.2024 - 05.2024
Master of Arts - International Hotel Management
Blue Mountains International Hotel Management School
01.2024 - 10.2025
Stay Experience Executive
StayVista
08.2023 - 12.2024
Bachelor of Science - Hospitality Studies
University of Mumbai
06.2014 - 04.2017
Night Auditor and Front Office All-rounder
Ibis Styles Sydney Central
5 2024 - Current
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