KANCHAN KORLEKAR
Adelaide,SA
Summary
Seeking a learning opportunity with a company by being able to implement my knowledge and skills to gain invaluable experience. I look forward to thrusting my growth curve, by being patient and calm irrespective of the situations and working environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
GUEST SERVICE REPRESENTATIVE & ASSISTANT NIGHT MANAGER
Pullman
Adelaide, SA
09.2022 - Current
- Processed check-ins and check-outs efficiently, maintaining accurate records and payments
- Demonstrated strong communication skills in assisting guests with reservations and addressing issues
- Led the night shift team in managing operations and ensuring customer satisfaction
- Implemented and monitored safety protocols to guarantee a secure workplace
- Resolved conflicts and issues efficiently to maintain a positive work environment
- Do duty manager shifts when required.
TRAINED IN L&D, FRONT OFFICE, F&B, HSK & KITCHEN
Trident, Oberio Group Of Hotels
Mumbai
05.2019 - 11.2019
- Handled guest communication
- Handled food counters at the restaurant
- Took care of room inspections
- Handled cash registers at the front desk
- Learned to use PMS Opera
- Learned to perform internal audits in L&D
- Trained in In Room Dining.
TRAINED IN FRONT OFFICE OPERATIONS
Taj Santacruz
Mumbai
05.2018 - 06.2018
- Welcoming and greeting guests
- Attending and solving guest queries
- Escorting guests to the rooms and explaining the facilities around the hotel.
Education
MASTERS IN BUSINESS ADMINISTRATION -
University Of South Australia
06.2024
BACHELORS OF HOTEL ADMINISTRATION -
Welcomgroup Graduate School Of Hotel Administration
07.2021
Skills
- Customer service
- Attention to detail
- Conflict resolution
- Teamwork
- Leadership
- Problem Solving
- Social Skills
- Reservations
Accomplishments
- Increasing loyalty and satisfaction of existing customers.
- Received rewards.
- Good customer service.
- Increased guest satisfaction scores.
- To be open minded and analyse options thoroughly.
Languages
English, Advanced
Certification
- First Aid
- RP & RSA Certified
Timeline
GUEST SERVICE REPRESENTATIVE & ASSISTANT NIGHT MANAGER
Pullman
09.2022 - Current
TRAINED IN L&D, FRONT OFFICE, F&B, HSK & KITCHEN
Trident, Oberio Group Of Hotels
05.2019 - 11.2019
TRAINED IN FRONT OFFICE OPERATIONS
Taj Santacruz
05.2018 - 06.2018
MASTERS IN BUSINESS ADMINISTRATION -
University Of South Australia
BACHELORS OF HOTEL ADMINISTRATION -
Welcomgroup Graduate School Of Hotel Administration
Similar Profiles
Evie WildEvie Wild
Guest Service Agent/ F&B Attendant at PullmanGuest Service Agent/ F&B Attendant at Pullman
Jaslene CourJaslene Cour
Food and Beverage Supervisor at PullmanFood and Beverage Supervisor at Pullman
Khissen SelladuraiKhissen Selladurai
Server at PullmanServer at Pullman