Kanchan Pradhan
Ashburton,VIC
Summary
Talented and hardworking Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Line Cook Supervisor
Chicken Central
237 High Street, Ashburton
11.2017 - Current
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Created new recipes, outlined steps, and training staff on correct preparation.
Chef Apprentice
Miss Ash Cafe
Ashburton, VIC
04.2022 - 01.2023
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Rotated through all prep stations to learn different techniques.
- Collaborated with staff members to create meals for large banquets.
- Ordered new ingredients and supplies to meet expected needs.
- Coordinated with team members to prepare orders on time.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Set up and broke down kitchen for service.
- Evaluated food products to verify freshness and quality.
- Monitored food production to verify quality and consistency.
- Modified recipes to accommodate dietary restrictions and allergies.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Customer Service Representative
Topshelf Fruits
Ashburton, VIC
12.2019 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Certificate III & IV Commercial Cookery - Hospitality
Blue Lotus College
Melbourne 06.2023
Masters of Professional Accounting - Accounting
University of Sunshine Coast
Melbourne11.2019
Skills
- Line Station Oversight
- Line Management
- Server Communication
- Ingredient Preparation
- Ingredient Inspection
- Inventory Management
- Crew Training
- Food Allergen Safety
- Attention to Detail
- Active Listener
- Knife Skills
- Reliable and Trustworth
Certification
- Food Allergy Award Training - 13th July, 2021 (Online)
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Chef Apprentice
Miss Ash Cafe
04.2022 - 01.2023
Customer Service Representative
Topshelf Fruits
12.2019 - 04.2021
Line Cook Supervisor
Chicken Central
11.2017 - Current
Certificate III & IV Commercial Cookery - Hospitality
Blue Lotus College
Masters of Professional Accounting - Accounting
University of Sunshine Coast