Kanchan Sharma
Melbourne
Summary
Dynamic leadership role sought leveraging expertise in sales, business development, and client relationship management to drive organizational growth. Committed to mentoring teams, optimizing sales strategies, and delivering exceptional value to clients and the organization. Results-driven and highly motivated Sales and Marketing Leader with 10+ years of experience in banking, business development, sales, and customer service. Adept at leading high-performing teams, fostering strong client relationships, and driving business growth through strategic sales and customer-focused solutions. Expertise in sales planning, business development, training, and performance management. Recognized for consistently exceeding sales targets and excelling in fast-paced, high-pressure environments.
Overview
13
13
years of professional experience
Work History
BUSINESS SERVICE SPECIALIST/BUSINESS BANKER
ANZ BANK
07.2023 - 01.2025
- Managed a diverse portfolio of business clients, providing strategic advice on banking products and services
- Onboarded new business clients, ensuring optimal product utilization tailored to their needs
- Cross-sold business banking solutions to drive customer satisfaction and long-term partnerships
- Ensured compliance with banking regulations and industry standards while maintaining proactive client communication
- Collaborated with internal teams to resolve client concerns and enhance overall service quality
- Consistently exceeded key performance indicators (KPIs) and sales targets
- Successfully expanded the customer base by onboarding new business clients, contributing to portfolio growth
- Recognized for maintaining a high client retention rate and ensuring timely resolution of customer issues
SENIOR SALES TEAM LEADER
BRAND DEVELOPERS LTD
01.2016 - 07.2023
- Led and mentored a high-performing sales team to achieve and exceed business objectives
- Trained and coached sales consultants, equipping them with techniques to surpass quarterly targets
- Developed and implemented innovative sales strategies aligned with market trends
- Managed customer relationships, resolving complaints and ensuring satisfaction
- Created detailed sales reports and collaborated with cross-functional teams to improve service delivery
- Served as interim Sales Manager, overseeing team performance and ensuring achievement of sales goals
- Promoted from Sales Consultant to Senior Sales Team Leader within 18 months due to outstanding performance
- Led the team to consistently achieve over 105% of sales targets for consecutive quarters
- Trained and mentored new consultants, many of whom became top sales performers
TRAVEL SPECIALIST/CONSULTANT
DISCOVER NEW ZEALAND
10.2013 - 10.2015
- Assisted clients in planning and booking customized travel packages to New Zealand
- Managed client communications from initial inquiries to post-sale support
- Developed and maintained relationships with wholesalers and travel agents to drive repeat business
- Consistently met and exceeded sales targets through tailored travel solutions and excellent service
- Expanded client base through proactive sales efforts and exceptional service delivery
- Consistently surpassed sales targets, with a strong focus on customer retention and referrals
CUSTOMER SERVICE REPRESENTATIVE/RESERVATIONS AGENT
SITEL (VIRGIN AUSTRALIA)
07.2012 - 10.2013
- Assisted customers with flight schedules, bookings, and policy inquiries
- Processed reservations using Skyspeed and Sabre software
- Delivered personalized travel solutions, enhancing overall customer experience
- Recognized for exceptional customer service and maintaining a high customer satisfaction rate
- Effectively handled complex customer inquiries with patience and problem-solving expertise
SALES REPRESENTATIVE
SLINGSHOT
02.2012 - 06.2012
- Conducted high-volume cold calls to prospective customers, promoting internet services
- Provided detailed product information and tailored sales pitches to address customer needs
- Managed sales records and followed up with prospects to close deals
- Consistently exceeded cold calling and conversion targets
- Contributed to overall sales growth by securing a high percentage of closed deals from leads
Education
Post Graduate -
Auckland University Of Technology
Auckland, New ZealandSkills
- Leadership Development
- Client Engagement Strategies
- Regulatory Compliance Expertise
- Sales Strategy Development
- Strategic Sales Planning
- Customer Service Expertise
- Performance Management
- Employee Training
- Strategic Business Development
- Market Research Expertise
- Analytical Problem-Solving
- Effective Time Management
Timeline
BUSINESS SERVICE SPECIALIST/BUSINESS BANKER
ANZ BANK
07.2023 - 01.2025
SENIOR SALES TEAM LEADER
BRAND DEVELOPERS LTD
01.2016 - 07.2023
TRAVEL SPECIALIST/CONSULTANT
DISCOVER NEW ZEALAND
10.2013 - 10.2015
CUSTOMER SERVICE REPRESENTATIVE/RESERVATIONS AGENT
SITEL (VIRGIN AUSTRALIA)
07.2012 - 10.2013
SALES REPRESENTATIVE
SLINGSHOT
02.2012 - 06.2012
Post Graduate -
Auckland University Of Technology
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