Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanchiza Boonma

Sydney,NSW

Summary

An experienced bilingual (Thai and English) communicator ; with a broad academic background. I am a positive, professional and attentive individual searching for expanding my experience for further career hospitality. I have experienced consistent success in customer service positions, and demonstrated my ability to adapt to highly challenging situations. I am enthusiastic, hardworking and eager to learn, with strong work ethic.

Overview

9
9
years of professional experience

Work History

Premium Services Executive Host.

The Star Casino
02.2023 - Current
  • Enhanced guest satisfaction by providing personalized and attentive service to VIP clientele.
  • Boosted revenue with strategic upselling of hotel amenities and services to executive guests.
  • Established rapport with high-profile clients, fostering long-term relationships and repeat business.
  • Coordinated exclusive events for VIP guests, ensuring memorable experiences and positive feedback.
  • Acted as the primary liaison between VIP clientele and hotel staff, ensuring that all requests were fulfilled in a timely and efficient manner.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • -Organise, co-ordinate and complete reservations requirements for Flight, hotel, and dining as well as internal event and entertainment offerings
  • -issued member card and guests pass.
  • Provided assistance in resolving escalated complaints or concerns from executive guests, demonstrating empathy and understanding to achieve a satisfactory resolution.
  • Analyzed customer feedback data regularly to identify trends or areas needing improvement within the Executive Host department.
  • Maintained discretion when handling sensitive information related to VIP guests'' personal lives or business dealings.
  • Managed the allocation of VIP rooms and suites, ensuring optimal use of available inventory during peak periods.
  • Streamlined communication between other departments, optimizing efficiency in addressing guest needs.
  • -Proficiency in Microsoft Office, Outlook, Staff portal, Salesforce, ResDiary,Team,POS

Gaming Attendant

Chatwood Hotel
05.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
  • Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
  • Supported efficient operational processes by accurately tracking inventory levels of gaming supplies and materials.
  • Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
  • Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.
  • Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
  • Facilitated effective communication among team members through regular meetings, training sessions, and open dialogue channels.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Answered guest questions to provide fun game experience.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.

Bartender and Cocktail Server

The Star Casino
06.2018 - 02.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Gaming Attendant

MR. B'S HOTEL
09.2014 - 05.2018
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
  • Answered guest questions to provide fun game experience.
  • Reported concerns, broken machines and out-of-order games to supervisor.

Education

High School Diploma -

Australian Pacific College, Sydney
Sydney, NSW
05.2015

Bachelor of Marketing

Chiang Rai Rajabhat University
Thailand
06.2010

Skills

  • Age Verification
  • Sales and Upselling
  • First Aid Training
  • Time management
  • Responsible gambling practices
  • Gaming machine knowledge
  • Organizational skills
  • Customer service excellence
  • Patience and empathy
  • Quick decision-making

Timeline

Gaming Attendant

Chatwood Hotel
05.2023 - Current

Premium Services Executive Host.

The Star Casino
02.2023 - Current

Bartender and Cocktail Server

The Star Casino
06.2018 - 02.2023

Gaming Attendant

MR. B'S HOTEL
09.2014 - 05.2018

High School Diploma -

Australian Pacific College, Sydney

Bachelor of Marketing

Chiang Rai Rajabhat University

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Kanchiza Boonma