Kandeh Barrie
Point Cook,VIC
Summary
Reliable professional consultant accustomed to project management, process improvement and troubleshooting. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
years of professional experience
Work History
SME Consultant
TSA (IAG NRMA/RACV Insurance)
01.2023 - 07.2024
- Mentored junior team members, contributing to their professional growth and development. Providing support to agent queries
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations, including customer complaint
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Maintained sensitive claims data in Claim Centre, Orbit and BlueZone systems, composing detailed notes of actions
Assistant Store Manager
Neverland
11.2021 - 12.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Trained and guided team members to maintain high productivity and performance
- Rotated merchandise and displays to feature new products and promotions
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Graduate Diploma - Business
Deakin College
Melbourne, VIC10.2023
Point Cook Senior Secondary College
Point Cook, VIC10.2020
Skills
- Initiative and enterprise
- Product Knowledge
- Teamwork
- Excellent Communication
- Problem-Solving
- Customer and personal service
- People oriented
- Adaptability
- Training and mentoring
Timeline
SME Consultant
TSA (IAG NRMA/RACV Insurance)
01.2023 - 07.2024
Assistant Store Manager
Neverland
11.2021 - 12.2022
Graduate Diploma - Business
Deakin College
Point Cook Senior Secondary College
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