Kane Baker
Sydney,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
2
2
Certification
Work History
McDonald's Department Manager, Customer Experience
Mcdonald's
11.2022 - Current
- Developed an in depth and sophisticated roster for all crew on a weekly basis.
- adhered by, and excelled in financial performances
- Worked with other managers and crew to formulate the best possible roster with perfect hourly coverage for a high sales preforming store.
- implemented New customer service standards for our store.
McDonald's Department Manager, People Performance
McDonald's
11.2021 - 11.2022
- Conducted weekly interviews for new crew members to build a greater team.
- Was in charge of Workplace promotions and forming a productive team of Crew Coaches.
- Organisedand developed effective training plans and routines for starting employees.
- Scheduled and facilitated meetings with Crew Coach's to discuss work priorities
- Introduced new methods, practices, and systems to reduce turnaround time.
- Communicated with managers of other departments to maintain transparency.
- Order and Organised Crew uniforms for the an entire store.
McDonald's Shift Manager
McDonald's
02.2021 - 11.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Schedule breaks and shifts to meet store regulations..
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for my team.
McDonald's Crew Coach
McDonald's
01.2020 - 02.2021
- Trained and mentored over 40 new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Diploma - Health Sciences
Western Sydney University
Sydney, NSW05.2023
High School Diploma -
Westfield's Sports High School
Fairfield West, NSW09.2020
Skills
- Managing Operations and Efficiency
- Great Leadership skills
- Negotiation and Conflict Resolution
- Training and Development
- Work Planning and Organization
- Workload Balancing
- Verbal and Written Communication
- Effective Problem solving skills
Certification
- Certificate 3 in Retail Service
- CM - Manager Certification
- Certified in Workplace Violence
- First Aid
- Fire Training
Timeline
McDonald's Department Manager, Customer Experience
Mcdonald's
11.2022 - Current
McDonald's Department Manager, People Performance
McDonald's
11.2021 - 11.2022
McDonald's Shift Manager
McDonald's
02.2021 - 11.2021
McDonald's Crew Coach
McDonald's
01.2020 - 02.2021
Diploma - Health Sciences
Western Sydney University
High School Diploma -
Westfield's Sports High School
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