Kane Mcgowan
Pelaw Main,Nsw
Summary
Dynamic and adaptable professional with a proven track record of enhancing team efficiency and customer satisfaction at Hunter Coalfields Removals. Skilled in furniture moving and strong communication, I excel in fast-paced environments, leveraging problem-solving skills and physical stamina to exceed client expectations. Achieved a significant increase in customer base through exceptional service and professionalism.
Overview
3
3
years of professional experience
Work History
Removalist Offsider
Hunter Coalfields Removals
08.2023 - 08.2024
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Communicated with customers courteously and professionally to drive satisfaction.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Arranged items at destination according to customer requests and instructions.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Collaborated with other movers to establish priorities during complex moves involving multiple locations or large quantities of items.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
- Managed time effectively, ensuring that all tasks were completed within allotted schedules while maintaining attention to detail.
- Developed checklist for move-day essentials, ensuring nothing was overlooked.
- Increased customer base through word-of-mouth, thanks to exceptional service and professionalism.
- Improved team efficiency by organizing and managing inventory at warehouse.
Kitchen Hand
Birdie
07.2022 - 10.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Car Washer
West End Mazda Blacktown
03.2022 - 07.2022
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
- Greeted customers and guided cars into washing and detailing area.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Pressure washed car exterior, wheel wells, and tires.
- Cleaned wash equipment after shift and confirmed proper storage.
- Reduced water waste through the implementation of eco-friendly car washing practices.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
- Continuously surpassed productivity goals by optimizing workflow processes and collaborating with team members efficiently.
- Streamlined the car washing process for improved efficiency and reduced wait times for customers.
- Managed inventory levels of cleaning supplies, ensuring necessary products were always available for use.
- Ensured a safe working environment by adhering to all safety protocols and guidelines.
Offsider
M.A.L.T Transort
06.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Year 11 -
North Lakes High School
San Remo 02.2019
Skills
- Time Management
- Team Collaboration
- Physical Fitness
- Strong Communication Skills
- Furniture Moving
- Adaptable and Flexible
- Materials handling and transport
- Adaptable nature
- Heavy Lifting Expertise
- Truck loading and unloading
- Problem-solving skills
- Proper equipment usage
- Wrapping and boxing
- Verbal and written communication
- Packing expertise
- Physical Stamina and Endurance
Timeline
Removalist Offsider
Hunter Coalfields Removals
08.2023 - 08.2024
Kitchen Hand
Birdie
07.2022 - 10.2022
Car Washer
West End Mazda Blacktown
03.2022 - 07.2022
Offsider
M.A.L.T Transort
06.2021 - 03.2022
Year 11 -
North Lakes High School
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