Stephanie McKenna
Canberra,ACT
Summary
Through all my different roles I have always tried to be client/ customer focussed. I pride myself in my communication skills with both colleagues and consumers. I have demonstrated a high priority for confidentiality and understand the importance of it to ensure a trusting relationship with clients.
Overview
15
15
years of professional experience
Work History
Administrative Officer
City Mental Health Team- ACT Health
09.2017 - Current
- Organise psychiatric reviews for clients with multiple doctors in our team and prioritising urgency as per the doctors request.
- Organise multiple doctors calendars ensuring there is ample amount of time for clients to be reviewed, notes to be written and scheduled meetings to occur.
- Face to face contact with clients who are agitated and unwell and de-escalating situations when they become aggressive.
- Attend to phone calls and triage accordingly.
- Dealing with clients who may be in crisis and organising the support they may need.
- Maintained accurate records, ensuring timely processing of invoices and payments.
- Managed files and records for clients and adhere to safety procedures to prevent breaches of confidentiality.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Bank Teller
NAB
09.2013 - 08.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Established unsecured lending for customers such as credit cards and personal loans and dealing with sensitive issues while going through the process.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Assistant Bar Manager
Edinburgh Castle Hotel
05.2012 - 03.2014
- Managed multiple staff during shifts in regards to breaks, finish times and productivity.
- Balance tills and floats each evening upward of $80,000.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
Customer Service Officer
Vikings Club
11.2008 - 04.2012
- Bartending in various areas of the establishment.
- Pokie assistant involving handling large amounts of money and also technical aspects.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed RSA procedures for preventing excessive guest intoxication.
Education
Master of Arts - Social Work, Professional Qualifying
Charles Sturt University
Wagga Wagga, NSW10.2025
Certificate in Human Services - Human Services
Charles Sturt University
Wagga Wagga, NSW11.2016
Bachelor of Arts - Theatre, Specialisation Musical Theatre
Central Queensland University
Mackay, QLD04.2012
Skills
- Lifeline Crisis Support officer- 2017-2020
- Mental Health First Aid Certificate
- 'Understanding the long limbs of trauma'- Birthtree Education
Timeline
Administrative Officer
City Mental Health Team- ACT Health
09.2017 - Current
Bank Teller
NAB
09.2013 - 08.2017
Assistant Bar Manager
Edinburgh Castle Hotel
05.2012 - 03.2014
Customer Service Officer
Vikings Club
11.2008 - 04.2012
Master of Arts - Social Work, Professional Qualifying
Charles Sturt University
Certificate in Human Services - Human Services
Charles Sturt University
Bachelor of Arts - Theatre, Specialisation Musical Theatre
Central Queensland University
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