Kaneisha Patterson
Drouin
Summary
Dynamic professional with a proven track record at Drouin Dental, excelling in customer service and Microsoft Office Suite. Phone handling skills as well as payment taking, along with email sorting and communication. Demonstrated ability to enhance patient satisfaction and streamline operations, fostering significant relationship building and efficient time management. Expert in leveraging teamwork and collaboration for optimal results, with a keen focus on achieving high-quality outcomes.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Associate
Clarrie the Cobbler
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Receptionist
Drouin Dental
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Dental Assistant
Drouin Dental
08.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Baimbridge College
Hamilton, VIC12.2021
Skills
- Customer service
- High knowledge in Microsoft software, word, excel, powerpoint
- Taking payment as well as invoicing
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Store opening and closing
- Relationship building
- Phone etiquette
Timeline
Receptionist
Drouin Dental
09.2023 - Current
Dental Assistant
Drouin Dental
08.2022 - Current
Retail Sales Associate
Clarrie the Cobbler
Baimbridge College
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