Kanesha Williamson
SANDHURST
Summary
Service-driven, precision-minded professional professional with an eye for detail, known for making every client feel genuinely welcome and cared for. Brings cross-industry experience in beauty therapy, retail and hospitality, delivering tailored, high-standard results from first hello to follow-up. Motivated and dependable in fast-paced settings, maintains immaculate presentation, anticipates needs, solves problems early, and supports teams through long shifts. Trusted for turning client goals into visible outcomes while consistently lifting service standards.
Overview
18
18
years of professional experience
Work History
Beauty Assistant
Nourish Advanced Skin & Body Clinic
10.2024 - Current
- Prepare treatment rooms to clinical standards (clean/sterilise, restock, device set-up) and assist therapists with advanced skin services (e.g., chemical peels, microdermabrasion, LED, skin needling) under direction.
- Manage the end-to-end client journey: welcome/check-in, consent & pre-screening, explain aftercare, rebooking, and payments — keeping clients comfortable and informed from start to finish.
- Conduct basic one-on-one consultations to capture client goals/concerns, document skin observations, and prepare draft treatment/product recommendations for therapist review.
- Create and schedule marketing content and promos in Canva to drive upsells and bookings.
- Support sales targets by recommending retail products, tracking rebook %, AOV, and retail-to-service ratios; compile weekly reports on bookings, utilisation, and client feedback.
- Coordinate diaries, confirm appointments, handle phone/email enquiries, and maintain stock levels & liaise with suppliers for timely replenishment.
- Uphold infection control, hygiene, and privacy standards; maintain accurate client notes and incident logs.
Beauty Therapist
NuYou Natural Beauty Day Spa
06.2023 - 10.2024
- Manage, coach, and develop a high-performing team to ensure top-quality delivery of spa treatments including Spa Packages & Body Rituals, Bathing Rituals, Massage, Facials, Microdermabrasion, Oxygen Facials, Specialised Facials, Foot & Hand Rituals, Lash Lifts, Brow Lamination, Eyebrows, Waxing, Spray Tanning.
- Strategically manage sales targets, cost control, and rostering, driving the spa's revenue through effective sales initiatives and product merchandising.
- Develop and maintain attractive product displays, implement promotions, and employ upselling techniques to maximize revenue from spa treatments and retail products.
- Cultivate and maintain strong client relationships, overseeing all aspects of the customer experience to ensure exceptional service levels that foster loyalty and repeat business.
- Resolve issues promptly and maintain high satisfaction rates.
- Develop partnerships with key stakeholders including Intraceuticals, Pure Fiji, StudioLASH, BeauteLab, and Three Warriors, Dermaviduals, Eminence, Ellabana to enhance inventory management and business opportunities.
- Assist financial operations, including invoicing and records, manage bookings and scheduling to optimise service delivery and customer satisfaction.
- Provide ongoing training and support to staff, enhancing skills and ensuring adherence to industry standards and regulations.
- Oversee daily operations, including the maintenance of treatment rooms and equipment, to ensure operational compliance and efficiency.
- Assist with inventory management, ensuring adequate stock levels of treatment supplies and retail products to meet service and sales needs.
- Client-focused attitude and the ability to thrive in a busy clinic environment.
- Welcoming clients at the front desk, being the smiling face when they arrive. Taking wondering clients for a tour of the clinic and explaining what each room is used for and answering any questions that they may have.
- Handling reception tasks such as appointments, payments, phone calls, client enquiries via email (outlook), in person or via phone.
- Creating context with Canva and postings on social media for more the business.
Woolworths Manager / Department Team member
Woolworths
01.2017 - 01.2024
- Manage, coach, and develop a high-performing team to ensure exceptional customer service and achieve key performance benchmarks.
- Strategically manage sales targets, cost control, and rostering, taking a proactive approach to operational efficiency.
- Cultivate and maintain strong client relationships, developing partnerships with external vendors and suppliers to enhance inventory management and expand business opportunities.
- Ensure compliance with audit and regulatory standards, maintaining extraordinary operational standards across the store.
- Run day-to-day reports and analyze data to minimize inventory loss, maximize sales, and inform decision-making.
- Oversee stock control, ordering, and rotation processes, ensuring the availability, quality, and presentation of products.
- Enhance customer engagement and sales through strategic product presentation, innovative merchandising, and efficient stock management, ensuring a satisfying shopping experience.
- Train and mentor team members, fostering a culture of continuous improvement and exceptional customer service.
- Maintain accurate and consistent record-keeping for all necessary paperwork, supporting operational transparency.
- Collaborate with department managers to optimize inventory management and product displays across the store.
- Develop partnerships with key stakeholders to leverage external resources and improve store offerings.
- Support cross-departmental needs, including Perishables, Produce, Front End, and Meat, ensuring seamless operations.
- Assist with EFTPOS transactions and other frontline duties as required to maintain smooth store operations.
- Assisting with stock rotation, labelling and checking use-by dates.
- Operating deli equipment safely and efficiently (slicers, graters, scales, etc.) with wearing the appropriate PPE.
- Completing online training where needed.
- Following all food safety, handling, and OH&S procedures within each department.
- Provided friendly and efficient service in a busy deli, meat, produce and grocery environment preparing orders to customer specifications.
- Perform pick and packing order preparation that may come in accurately and efficiently.
- Carrying out general storeroom duties. Opening and closing the store, receiving and marking off deliveries efficiently, ensuring a clean and safe work environment for other staff members entering the back dock, electric pallet jack experience, forklift experience, RF device experience.
Front of House Specialist
Oporto
01.2014 - 01.2015
- Deliver exceptional customer service by engaging warmly with customers, ensuring their dining experience exceeds expectations.
- Managing payment transactions efficiently, ensuring accuracy and security in all financial interactions.
- Oversee and manage drive-through duties, ensuring fast and accurate service to enhance customer satisfaction.
- Train new staff in Oporto's service standards, operational procedures, and safety protocols to maintain high quality and consistency.
- Perform stock takes and Coordinate back of house duties, including preparation and food handling, and to maintain inventory accuracy and ensure that all required supplies are readily available.
- Maintain cleanliness throughout the restaurant, ensuring all areas are hygienic and presentable to customers and staff alike.
- Following all food safety, handling and OH&S procedures, wearing the appropriate PPE uniform.
Retail Sales Associate
Universal Clothing Store
- Manage customer interactions by providing exceptional support and ensuring a welcoming shopping experience.
- Respond to customer inquiries promptly and accurately, offering detailed product knowledge and support.
- Achieve established sales goals by actively promoting products and leveraging upselling opportunities.
- Enhance customer engagement with merchandise, providing personalised recommendations and detailed product information.
- Operate and maintain accurate payment transactions to ensure a consistent record keeping of all sales transactions and customer interactions, supporting operational transparency.
- Collaborate with department managers to optimize inventory management and enhance product displays throughout the store.
- Manage sales data in the database, ensuring meticulous records that support inventory management and customer service initiatives.
- Ensure the store remains clean, organised and visually appealing at all times.
- Ensure all new deliveries are unpacked, tagged and represented on the sales floor.
- Handle transactions efficiently and accurately, including cash and card payments.
Cashier and Customer Service Representative
Scotty’s Fruit Market and Butchery
01.2013 - 01.2014
- Deliver exceptional service by promptly addressing customer inquiries, providing detailed product knowledge, and ensuring a welcoming environment to foster an engaging shopping experience.
- Handle food preparation and presentation in the deli section, offering expert advice on selections and maintaining strict hygiene standards to guarantee quality and safety.
- Regularly restock and organise shelves to ensure product rotations, especially for perishable goods, to maintain inventory accuracy and ensure freshness.
- Keep all areas of the store clean and orderly, particularly the deli and customer facing zones, enhancing the shopping experience and maintaining a high standard of hygiene.
- Adhere to all health and safety regulations, ensuring that practices within the store promote a safe shopping and working environment.
- Maintain a deep understanding of the diverse products, particularly in the deli and butchery sections, to enhance customer interactions and support informed purchasing decisions.
- Work cooperatively with team members to ensure smooth store operations, sharing tasks and supporting one another during peak times to foster a collaborative work environment.
Junior Tennis coach
Tennis Academy
01.2008 - 12.2012
- Coaching: Provide training for Hotshots, private sessions, adult sessions while adapting techniques to suit varying skill levels.
- Designed and implemented comprehensive training programs: Tailor programs to individual players' needs, resulting in significant improvements in performance.
- Managed safety protocols: Create a positive and safe training environment, prioritising player welfare.
- Assisted with maintenance and operations of tennis centers: Support the upkeep of facilities and equipment to ensure optimal training conditions.
- Assisting with Administration duties by providing support in administrative tasks such as booking, registrations and payments to ensure smooth operations of the academy.
Education
Diploma - Beauty Therapy
Demi International Beauty Academy
Brisbane, QLD11-2023
Skills
- Communication Skills
- Customer service
- Client Retention
- Time Management
- Sales and Promotions
- Leadership and Team Management
- Strategic Planning and Execution
- Problem Solving
- Multitasking in Fast-Paced Environment
- Teamwork and collaboration
Hobbies and Interests
Fashion Tennis Traveling Foody
Timeline
Beauty Assistant
Nourish Advanced Skin & Body Clinic
10.2024 - Current
Beauty Therapist
NuYou Natural Beauty Day Spa
06.2023 - 10.2024
Woolworths Manager / Department Team member
Woolworths
01.2017 - 01.2024
Front of House Specialist
Oporto
01.2014 - 01.2015
Cashier and Customer Service Representative
Scotty’s Fruit Market and Butchery
01.2013 - 01.2014
Junior Tennis coach
Tennis Academy
01.2008 - 12.2012
Retail Sales Associate
Universal Clothing Store
Diploma - Beauty Therapy
Demi International Beauty Academy