Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KANGLIANG YI

Carlton,NSW

Summary

A current account officer with over-5-year experience of customer service and business development. Demonstrated ability to reach sales goals via professional skills in data analysis, relationship management, marketing and cost management. I am seeking opportunity to combine and transfer my accounting and sales skills to the role of Associate in Transaction Banking, and help the bank to grow together. Systematic Account Coordinator offering [Number]-year background undertaking day-to-day tasks relating to customer service and support in proper execution of customer account objectives. Productive and hardworking professional polished in tracking project milestones, creating presentations and pitching ideas. Hands-on experience with CRM software such as [Software] paired with exceptional account management skills. Comfortable managing multiple simultaneous projects with high accuracy.

Overview

10
10
years of professional experience

Work History

Buddy Program

01.2012
  • International Student Service at UOW
  • Improved academic performance
  • Enhanced student satisfaction and increased engagement in campus activities

Business and Account Coordinator

China Southern Airlines
07.2022 - Current
  • Sydney Office
  • Calculating, recording, inputting and processing financial data with accuracy;
  • Account Payable: processing daily payments from company bank accounts, paying bills in an efficient and timely manner, updating EFT reports: daily sales, discount and premium rates;
  • Account Receivable: processing ticket credit records and refunds; raising and sending invoices to travel agents; tracking overdue invoices and sending following-up E-mails or documents on them;
  • Ensure all transactions compliant with IATA regulations and standards;
  • Cost Management: collaborating with other departments to ensure expenditures align with the budget and providing cost control recommendations;
  • Asset Officer: maintains inspections and test plans, ensuring record requirements appropriately; responsible for ensuring assets perform reliably and safely compliant with regulation and policies; reviewing and managing contracts with suppliers and other partners within set budgets.

Business Development Executive

China Southern Airlines
04.2021 - 06.2022
  • Office
  • Established, developed and managed relationship with travel agents in Great Sydney area;
  • Constructed and updated database of agents in Great Sydney area;
  • Designed, promoted and customized airline products to agents in accordance with their different needs;
  • Based on analysis of agents’ weekly sales data, created weekly market performance reports;
  • Collaborated with marketing department to organize promotional events;
  • Prepared monthly and yearly sales presentations for management to support executive decision making.

Ticketing and Sales Support Officer

China Southern Airlines
08.2018 - 03.2021
  • Sydney Office
  • Processed E-ticket quotation, issuance, exchange and refund with accuracy;
  • Assisted travel agents in ticketing and service issues;
  • Resolved complaint cases and delivered a high level of customer service by utilizing active listening and effective communication skills;
  • Maintained and updated database of frequent-fly members;
  • Provided sales support to airport office;
  • Summarized customers’ feed back to support improvement of products and service.

Assistant Sales Manager

Coles Zetland
04.2015 - 07.2018
  • Assisted Store Manager and was responsible for supporting, coaching and motivating team to achieve the store’s targets;
  • Planned day-to-day operations to drive sales and marketing objectives;
  • Conducted daily operations, including stock control, store procedures, organising teams around the store to optimise sales, managing store security, and tracking the team’s sales performance;
  • Handle customers enquires and complaints in an effective and timely manner.

Passenger check-in agent

Toll Dnata Airport Service
07.2013 - 03.2015
  • Skilled at working independently and collaboratively in a team environment
  • Managed time efficiently in order to complete all tasks within deadlines
  • Worked effectively in fast-paced environments

Education

Diploma of Management -

Magills College Sydney
Sussex St, Sydney
12.2015

Advanced Diploma of Tourism -

Clarendon Business College
O'Connell Street, Sydney
02.2013

Master of Commerce - Strategy Management and Marketing

University of Wollongong
Wollongong, NSW
12.2012

Bachelor of Commerce (Accounting) -

University of Wollongong
Wollongong, NSW
02.2011

Skills

  • Finance and Accounting Skills
  • AP/ AR/ Bank Reconciliation
  • Transaction Processing
  • Compliance with IATA regulations and standards
  • Asset Management and Cost Management
  • Excellent Attention to Detail
  • Sales and Business Skills
  • Experienced Customer Service and Relationship Management
  • Strategic Planning
  • Data Management and Analysis
  • Sales Presentation and Reporting
  • Microsoft Office: Intermediate

Languages

Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Business and Account Coordinator

China Southern Airlines
07.2022 - Current

Business Development Executive

China Southern Airlines
04.2021 - 06.2022

Ticketing and Sales Support Officer

China Southern Airlines
08.2018 - 03.2021

Assistant Sales Manager

Coles Zetland
04.2015 - 07.2018

Passenger check-in agent

Toll Dnata Airport Service
07.2013 - 03.2015

Buddy Program

01.2012

Diploma of Management -

Magills College Sydney

Advanced Diploma of Tourism -

Clarendon Business College

Master of Commerce - Strategy Management and Marketing

University of Wollongong

Bachelor of Commerce (Accounting) -

University of Wollongong

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KANGLIANG YI