Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KANGSOO LEE

IT Support And Data Analysis
Parramatta,New South Wales

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

IT Support and Data Analysis

Happytel Retail Group
Auburn, NSW
08.2022 - Current

● Making Dashboard with Power BI ,DAX, Power Query

● Sorting and analyzing Data for Sales and Models.

● Using MS SQL, MS Excel, Google Sheet, Power BI

● Set up and making Chat bot with goggle dialog flow.

● Making Formula for Repair Individual Level and sorting with DB.

● CCTV Maintaining, set up Digital signage and maintaining

● Set up Xibo cms server

● Retail dashboard and repair sales dashboard set up and published with Power BI

Repair Supervisor

Happytel Retail Group
Auburn, NSW
05.2021 - 08.2022

● Teaching Repair Phone and iPad and soldering

Mobile Repair Technician

Happytel Retail Group
Auburn, NSW
05.2014 - 04.2021
  • Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
  • Offered guidance to consumers on purchasing mobile phone accessories.

Mobile Repair Technician

Hurstville Mobile Repair Center
Sydney, NSW
07.2014 - 12.2014
  • Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
  • Applied external accessories such as screen protectors, skins and more.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.

Online Team Manager

GS Academy
Clack, Philippines
09.2013 - 12.2013
  • Online English language center)
  • Scheduling Teacher and English classes
  • Managing customers
  • Maintaining teacher's computers and Network, Troubleshooting H/W issues
  • Making excel barcode system for textbook inventory managing iCreate

Programmer Team leader

ICreate
Seoul
03.2011 - 07.2012
  • Creativity Test result compare with all scores
  • Give an individual report
  • Python, MS SQL, Individual Report system
  • Maintaining web sites and flash contents and server, computers and assembling computers
  • Developed web sites and database

Education

Bachelor of Science - Computer Engineering

Seoul National University of Science And Technology
01.2009 - 01.2011

Associate degree - Electronic Engineering

Suwon Science College
01.2004 - 04.2009

Skills

Power BI

undefined

Certification

A Certificate of Data Processing and Management

Timeline

IT Support and Data Analysis

Happytel Retail Group
08.2022 - Current

Repair Supervisor

Happytel Retail Group
05.2021 - 08.2022

Mobile Repair Technician

Hurstville Mobile Repair Center
07.2014 - 12.2014

Mobile Repair Technician

Happytel Retail Group
05.2014 - 04.2021

Online Team Manager

GS Academy
09.2013 - 12.2013

Programmer Team leader

ICreate
03.2011 - 07.2012

Bachelor of Science - Computer Engineering

Seoul National University of Science And Technology
01.2009 - 01.2011

Associate degree - Electronic Engineering

Suwon Science College
01.2004 - 04.2009
KANGSOO LEEIT Support And Data Analysis