Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KANGSOO LEE

IT Support And Data Analysis
Parramatta,New South Wales

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

IT Support and Data Analysis

Happytel Retail Group
Auburn, NSW
08.2022 - Current

● Making Dashboard with Power BI ,DAX, Power Query

● Sorting and analyzing Data for Sales and Models.

● Using MS SQL, MS Excel, Google Sheet, Power BI

● Set up and making Chat bot with goggle dialog flow.

● Making Formula for Repair Individual Level and sorting with DB.

● CCTV Maintaining, set up Digital signage and maintaining

● Set up Xibo cms server

● Retail dashboard and repair sales dashboard set up and published with Power BI

Repair Supervisor

Happytel Retail Group
Auburn, NSW
05.2021 - 08.2022

● Teaching Repair Phone and iPad and soldering

Mobile Repair Technician

Happytel Retail Group
Auburn, NSW
05.2014 - 04.2021
  • Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
  • Offered guidance to consumers on purchasing mobile phone accessories.

Mobile Repair Technician

Hurstville Mobile Repair Center
Sydney, NSW
07.2014 - 12.2014
  • Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
  • Applied external accessories such as screen protectors, skins and more.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.

Online Team Manager

GS Academy
Clack, Philippines
09.2013 - 12.2013
  • Online English language center)
  • Scheduling Teacher and English classes
  • Managing customers
  • Maintaining teacher's computers and Network, Troubleshooting H/W issues
  • Making excel barcode system for textbook inventory managing iCreate

Programmer Team leader

ICreate
Seoul
03.2011 - 07.2012
  • Creativity Test result compare with all scores
  • Give an individual report
  • Python, MS SQL, Individual Report system
  • Maintaining web sites and flash contents and server, computers and assembling computers
  • Developed web sites and database

Education

Bachelor of Science - Computer Engineering

Seoul National University of Science And Technology
01.2009 - 01.2011

Associate degree - Electronic Engineering

Suwon Science College
01.2004 - 04.2009

Skills

Power BI

Data research and analysis

Report writing and analysis

Records and test data auditing

Database Architecture Analysis

SQL Queries

Xibo

Microsoft Excel Data Analysis

Data analysis and modeling

Certification

A Certificate of Data Processing and Management

Timeline

IT Support and Data Analysis

Happytel Retail Group
08.2022 - Current

Repair Supervisor

Happytel Retail Group
05.2021 - 08.2022

Mobile Repair Technician

Hurstville Mobile Repair Center
07.2014 - 12.2014

Mobile Repair Technician

Happytel Retail Group
05.2014 - 04.2021

Online Team Manager

GS Academy
09.2013 - 12.2013

Programmer Team leader

ICreate
03.2011 - 07.2012

Bachelor of Science - Computer Engineering

Seoul National University of Science And Technology
01.2009 - 01.2011

Associate degree - Electronic Engineering

Suwon Science College
01.2004 - 04.2009
KANGSOO LEEIT Support And Data Analysis