Kaniesha Trindall
Tamworth,NSW
Summary
Dynamic and detail-oriented professional with extensive experience at Voyages Tourism Australia, excelling in guest registration. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork, fostering strong relationships that drive repeat business. Adept in reservation management and maintaining a professional appearance in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Receptionist
Voyages Tourism Australia
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed bookings, communicated with guest, and updated guest records.
- Corresponded with guests through email and phone..
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Identified visitors' needs to offer solutions and information.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Food and Beverage Attendant
Voyages Ayers Rock Resort
01.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Enhanced dining experience by providing prompt and courteous service to guests.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Deli Clerk
Woolworths Group
11.2019 - 09.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
Refrences
Cartificate III - Hospitality
William Angliss Institute of TAFE
Yulara, NT01-2024
RSA - Hospitality
William Angliss
Yulara, NT01-2024
Skills
- Microsoft office
- Reservation management
- Professional appearance
- Front desk management
- Problem-solving
- Guest registration
- Teamwork and collaboration
- Computer skills
- Administrative skills
- Office organization
- Reservations
- Payment processing
- Problem-solving skills
- Teamwork
- Check-in and Check-out procedures
- Check-in procedures
Additional Information
Refrences
Michelle Ikin - 0418802832
Rhiannon Gordon-Cunningham - 0401066368
Timeline
Receptionist
Voyages Tourism Australia
01.2023 - Current
Food and Beverage Attendant
Voyages Ayers Rock Resort
01.2023 - Current
Deli Clerk
Woolworths Group
11.2019 - 09.2022
Refrences
Cartificate III - Hospitality
William Angliss Institute of TAFE
RSA - Hospitality
William Angliss
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