Kanika Austin
Newman,WA
Summary
Over 5 years of experience in software requirements analysis and scenario identification. Proficient in writing and executing manual test cases, with expertise in regression, functional, integration, system, and sanity testing. Strong understanding of the bug life cycle and defect management processes, with a proven track record in defect reporting and tracking using PLM and JIRA. Hands-on experience in mobile and web application testing, including exposure to virtual reality devices and game testing for platforms like META VR and Steam VR, as well as collaboration with major North American telecom operators such as Verizon, AT&T, and T-Mobile. Dynamic medical receptionist with strong office organization and data entry skills. Known for effective communication and ability to manage complex patient interactions, ready to contribute to improved operational workflows and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Puntukurnu Aboriginal Medical Service
Newman, WA
06.2025 - Current
- Scheduled patient appointments and coordinated physician calendars efficiently.
- Managed patient check-in and check-out processes while ensuring smooth operations.
- Handled patient inquiries and provided information regarding services and procedures.
- Maintained accurate patient records using electronic health record systems.
- Processed insurance claims and verified patient eligibility for services.
- Assisted in maintaining clean and organized reception areas for optimal patient experience.
- Collaborated with medical staff to ensure effective communication regarding patient needs.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Senior Software Engineer
HCL Technologies
09.2023 - 10.2024
- Successfully managed multiple projects simultaneously, adhering to strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work to enhance team knowledge sharing.
- Executed game testing protocols for VR devices, ensuring optimal performance and user experience.
Test Engineer
Tech Mahindra
05.2021 - 09.2023
- Conducted sanity tests on over 350 devices for Mobile Network, IQI (AT&T Module), REG/E911, IMS, and Telephony.
- Collaborated with live AT&T servers to ensure system integrity.
- Verified builds through issue verification and CTS/GTS protocols.
- Authored test cases for Cross SIM and 5G functionalities.
- Implemented quality assurance testing methodologies and controls to enhance product reliability.
- Analyzed logs using ADB tool to identify performance issues.
- Troubleshot customer feedback issues, improving performance and product quality.
- Maintained testing records and prepared test reports using designated templates.
Associate Engineer
Samsung R&D Noida
04.2013 - 04.2015
- Delivered hands-on technical support, simplifying complex concepts for diverse personnel levels.
- Executed over 4,500 test cases and developed more than 500 new cases.
- Conducted comprehensive camera tests using MMT tool, assessing multimedia applications.
- Reported over 150 bugs in PLM system to improve software quality.
- Maintained communication with project leaders, providing regular updates on progress.
- Collaborated with technical team to resolve issues efficiently.
Education
B.Tech/B.E - Computer Engineering
YMCAUST
Faridabad, HR2018
Diploma - Computer engineering
G.B.N Govt. Polytechnic
Nilokheri, HR2013
10th - CBSE
SBS SR. SEC. SCHOOL
Karnal, HRSkills
- Project management
- HIPAA compliance
- Appointment scheduling
- Data entry
- Office organization
- Effective communication
- Patient registration
- Mail management
- Front desk operations
- Microsoft office
- Teamwork
Affiliations
- "PAT ON BACK" Award
Issued by Tech Mahindra(December 2021)
Timeline
Medical Receptionist
Puntukurnu Aboriginal Medical Service
06.2025 - Current
Senior Software Engineer
HCL Technologies
09.2023 - 10.2024
Test Engineer
Tech Mahindra
05.2021 - 09.2023
Associate Engineer
Samsung R&D Noida
04.2013 - 04.2015
B.Tech/B.E - Computer Engineering
YMCAUST
Diploma - Computer engineering
G.B.N Govt. Polytechnic
10th - CBSE
SBS SR. SEC. SCHOOL
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