Kanika Mathur
Leppington,NSW
Summary
Strategic and results-led Project Manager with 10+ years of experience delivering impactful digital, regulatory, and customer-centric projects across the banking and financial services sectors. Proven track record of leading cross-functional Agile teams, managing stakeholder expectations, and executing projects aligned with organisational goals. Experienced in launching digital platforms and improving operational efficiencies, with a strong grasp of regulatory environments with highly transferable skills to the dynamic landscape of the financial services industry. Passionate about leveraging project management expertise to drive innovation, compliance, and customer engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Teachers Mutual Bank Limited
05.2022 - Current
- Spearheaded planning for Everyday Banking Roadmap initiatives, aligning with business objectives.
- Collaborated with Marketing and Change teams to ensure successful product launches and staff preparedness.
- Enhanced customer experience via mobile app UI/UX improvements, cutting customer service calls by 35%.
- Managed user feedback loops to refine product offerings and increase engagement.
- Owning and improving process maps within the project management function.
- Launched 2 behavioural savings product for the bank overseeing design, delivery and launch.
- Currently working on the Merger delivery for the organisation
Project Manager
Bank of Sydney
06.2020 - 05.2022
- Built PMO dashboards, reports, and strategic roadmaps to align with organizational objectives.
- Delivered regulatory projects including Open Banking, PCI-DSS, and APRA Reporting.
- Created a project prioritisation index for strategic planning.
- Facilitated Agile training and adoption across the organization.
PMO Coordinator
Qudos Bank
06.2019 - 06.2020
- Built Portfolio and Project dashboards and maintained governance across project portfolios.
- Produced steering committee reports and supported executive project reviews.
- Implemented frameworks and facilitated scrum events to drive process improvements.
Project Assistant
WayAhead Mental Health Association
06.2018 - 06.2019
- Managed project timelines, stakeholder communications, and mental health advocacy content.
- Maintained the national mental health directory and supported multi-channel outreach efforts.
Consultant
KPMG
03.2017 - 10.2017
- Led kick-off meetings, tracked milestones, and developed UN and World Bank project plans.
- Prepared technical and financial proposals and conducted progress reviews.
Associate Consultant
Ernst & Young LLP
10.2016 - 03.2017
- Facilitated stakeholder consultations and project implementation frameworks.
- Tracked deliverables and maintained team project credentials.
Project Officer
Centre for Environment Education
08.2015 - 09.2016
- Developed COP21 communication reports and organised international conferences.
- Led training sessions and evaluated project outcomes.
Project Assistant
cBalance Solutions
08.2014 - 08.2015
- Planned outreach campaigns and coordinated project timelines.
- Managed contractors and developed training content.
Education
Masters - Sustainable Development and Climate Change
Centre Environment Planning And Technology
01.2014
Bachelors of Technology -
Jaipur National University
Jaipur06-2011
Skills
- IT Project Management
- Effective communication
- Documentation & Reporting
- Stakeholder Management
- Vendor Management
- Risks and Issues Management
- Collaborative leadership
- Dedicated team player
- Highly Organized
- Knowledge of MS Office
- MS Projects
- JIRA
- Confluence
- Sharepoint
- Data Analysis
Accomplishments
- Worked on launching a Neobank for essential workers, reaching 3,000 members and $65 million in deposits within 3 years.
- Delivered Agile projects enabling 30% of users to switch to visa notifications, generating cost savings in SMS alerts.
- Led multiple mobile app releases across 5 brands at Teachers Mutual Bank, improving UI/UX and reducing call centre volume by 35% annually.
- Managed a project to launch 2 behavioural saver product for the bank to increase deposit balance growth with a revenue impact of $3.2 million and supporting member growth
Certification
- Project Management Professional (PMP)
- Professional Scrum Master (PSM I)
- Certified Associate in Project Management (CAPM)
- GRI Sustainability Reporting Standards
- Women & Leadership Australia
Languages
English
Hindi
Timeline
Project Manager
Teachers Mutual Bank Limited
05.2022 - Current
Project Manager
Bank of Sydney
06.2020 - 05.2022
PMO Coordinator
Qudos Bank
06.2019 - 06.2020
Project Assistant
WayAhead Mental Health Association
06.2018 - 06.2019
Consultant
KPMG
03.2017 - 10.2017
Associate Consultant
Ernst & Young LLP
10.2016 - 03.2017
Project Officer
Centre for Environment Education
08.2015 - 09.2016
Project Assistant
cBalance Solutions
08.2014 - 08.2015
Masters - Sustainable Development and Climate Change
Centre Environment Planning And Technology
Bachelors of Technology -
Jaipur National University
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