KANIKA SHARMA
Hoppers Crossing,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
CONCIERGE
PLATINUM APARTMENTS
04.2023 - Current
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk
- Assist the residents, guests and visitors when required
- Assist residents with luggage/shopping to and from their apartment
- Ensuring that the highest levels of customer care and service is maintained at all times
- Deal effectively with complaints, take the correct action and remain courteous at all times
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities
- Uploading information onto portal if required
- Check and screen all visitors and guests and any contractor staff, ensuring that they have permission to be present in the building
- Report any suspicious/unusual behavior, calling the police if necessary
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager
- Ensure the tidiness of the common areas of the building and assist with the cleaning of public areas if outside the cleaner’s normal working hours
- Ensure correct reporting of any security/Health & Safety issues, incidents, and complaints
- Taking appropriate action in the event of an emergency
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
ROOM ATTENDANT
MARRIOTT MELBOURNE
11.2022 - 07.2023
- Greeting guests and responding to queries
- Changing bed linen and making beds
- Replacing used towels and other bathroom amenities, such as shampoo and soap
- Sweeping and mopping floors
- Vacuuming carpets
- Dusting and polishing furniture
- Emptying trash containers and ashtrays
- Restocking beverages and food items in the minibar
- Cleaning public areas, such as corridors
- Reporting any technical issues and maintenance needs
- Updating status of guest rooms on assignment sheet
- Returning and restocking cleaning cart at shift end
Food and Beverage Attendant
DESI DHABA,INDIAN CUISINE
09.2022 - 06.2023
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Education
Bachelor of Business Information Systems - Business
SWINBURNE UNIVERSITY OF TECHNOLOGY
Melbourne VIC 07.2022 - 05.2025
Diploma of Business Administration - Business
PUNJAB UNIVERSITY
Punjab India08.2021
Skills
- Quick learner
- Problem Solver
- Ability to manage multiple tasks
- Customer Relations
- Interpersonal Communication
- Adaptability
- Creative
- Flexible
- Organizer
- Leadership Skills
- Housekeeping
- Critical Thinking
- Active Listening
- Customer Service
- Problem-solving abilities
- Taking Orders
- Cleanliness standards
- Food safety knowledge
- Cash handling expertise
- Guest experiences
Hobbies and Interests
- Travel
- Singing
- Dancing
- Reading books
Timeline
CONCIERGE
PLATINUM APARTMENTS
04.2023 - Current
ROOM ATTENDANT
MARRIOTT MELBOURNE
11.2022 - 07.2023
Food and Beverage Attendant
DESI DHABA,INDIAN CUISINE
09.2022 - 06.2023
Bachelor of Business Information Systems - Business
SWINBURNE UNIVERSITY OF TECHNOLOGY
07.2022 - 05.2025
Diploma of Business Administration - Business
PUNJAB UNIVERSITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Accomplishments
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
- Supervised team of 10 staff members.
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