Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanika Sharma

Melbourne

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Housekeeping Supervisor

Quest Apartments
12.2024 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Housekeeping Room Attendant

Marriot Hotel
04.2024 - 11.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Food and Beverage Attendant

Desi Dhaba Gourmet Indian Restaurant
04.2023 - 03.2024
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Developed customer feedback system, leading to notable improvements in service and menu offerings.

Waitress

Fruscolino Pizzeria
07.2022 - 03.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Bachelor of Business Information Systems - Business Information Systems

Swinburne University of Technology
Melbourne, VIC
07-2025

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Adaptability under pressure
  • Reliability and punctuality
  • Food safety
  • Kitchen support
  • Cleanliness
  • Order taking
  • Handling complaints
  • Cash handling
  • Food presentation
  • Point of sale operation

Timeline

Housekeeping Supervisor

Quest Apartments
12.2024 - Current

Housekeeping Room Attendant

Marriot Hotel
04.2024 - 11.2024

Food and Beverage Attendant

Desi Dhaba Gourmet Indian Restaurant
04.2023 - 03.2024

Waitress

Fruscolino Pizzeria
07.2022 - 03.2023

Bachelor of Business Information Systems - Business Information Systems

Swinburne University of Technology

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Kanika Sharma