Kanika Vij

• Lead generation and Nurturing through Cold Calling & Door Knocking
• Attending open and private inspection
• Organising appraisal/listing appointments
• Attending appraisal appointments alongside a senior agent
• Generate reports though prospecting and generating leads by using price finder
• Researching properties through price finder and create database.

• Medication and attending medical appointments
• Drove clients safely to social activities and appointments.
• Development of independent living skills
• Implementation of behaviour management strategies
• Kept detailed daily logs with care actions, patient behaviors, and incidents.
• Developed individual treatment plans and provided counselings to patients.

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Greeted guests pleasantly and answered menu questions.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Trained new employees by demonstrating tasks and coaching during daily activities.

● Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
● Maintained effective supply levels by monitoring and reordering food stock and dry goods.
● Correctly calculated inventory and ordered appropriate supplies.
● Carefully interviewed, selected, trained, and supervised staff.
● Tracked daily sales transactions and invoices for accurate and updated financial reporting.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.