Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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KANISHKA ARYA

Granville,NSW

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT job position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Operations Team Manager

Fantastic Services
01.2024 - Current
  • Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
  • Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
  • Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
  • Managed key projects from inception to completion, delivering results on time and within budget constraints.

Part Time Operations Team Staff

Urban Company
03.2022 - 01.2024
  • Playing a direct role in shaping our customer experience of the platform and drive obsession with customer experience
  • Taking lead on designing processes, ownership of end-to-end implementation, daily and weekly performance checks to ensure targets are achieved
  • Working on the hardest problems across our customer base to ensure maximum resolutions at high satisfaction in minimum time by structurally solving bad experience for our users.
  • Worked effectively in fast-paced environments.

Working Intern

VMor Technology
06.2021 - 01.2022
  • Supporting the team in maintaining hardware, software, and other systems
  • Assist with troubleshooting issues and provide technical support
  • Organize and maintain IT resources and work on projects assigned
  • Gain hands-on experience in an IT position
  • Shadowing and training experiences with knowledgeable professionals.

Customer Service Representative

Telstra Store
01.2020 - 05.2020
  • Processed customer payments, generated bills and filled out warranty cards
  • Assisted customers in making informed purchase choices and selecting products
  • Attended to customer complaints and processed product return or replacement requests
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

BACHELOR’S IN IT MAJORING IN INFORMATION SYSTEM AND BUSINESS ANALYTICS. -

MACQUARIE UNIVERSITY

Skills

  • Customer support and assistance
  • Proven Ability to multi-task and manage time efficiently to complete tasks
  • Operational Efficiency
  • Training and mentoring
  • Technical knowledge
  • Teamwork and Collaboration
  • Team Leadership
  • Strategic Planning

Volunteer Experience

  • Adobe Symposium, 14 Darling Drive, Sydney, Australia, Willoughby, New South Wales, Responded to customer requests via telephone and email., Performed initial client assessment and analysis to begin the research process., Verified data integrity and accuracy., Puts volunteer participation for creative design for a prominent project of the 3D photo booth.
  • Macquarie University Student Peer Mentor, Serve as a sincere and positive source of support to help first-year students adjust to campus., Develop and maintain a peer relationship focused on helping new students make a smooth transition, acclimate to campus, and establish a sense of belonging., Serve as a resource for students helping them identify and use appropriate campus services Help facilitate and encourage mentee attendance at campus programs and events., Participate in training, programs, and activities., Attend group meetings.

References

Available on request.

Timeline

Operations Team Manager

Fantastic Services
01.2024 - Current

Part Time Operations Team Staff

Urban Company
03.2022 - 01.2024

Working Intern

VMor Technology
06.2021 - 01.2022

Customer Service Representative

Telstra Store
01.2020 - 05.2020

BACHELOR’S IN IT MAJORING IN INFORMATION SYSTEM AND BUSINESS ANALYTICS. -

MACQUARIE UNIVERSITY
KANISHKA ARYA