Summary
Overview
Work History
Education
Skills
Timeline
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Kaniz Simran

Marsfield,NSW

Summary

My name is Kaniz Simran. I’m an enthusiastic and passionate person. I’m currently a Rides operator at Luna Park Sydney. In this role, I’m in charge of working with a very large group of guests and team, coordinating with new guests onboarding rides everyday, and their best feedbacks and reviews. The role requires continual cooperation with all other teams – R&D, Marketing, Management. Prior to my rides operator role, I worked in various stores and departments with various different roles which allowed me to get familiar with many different processes. After 4 years in this country with so many different work experiences and new learnings, I’m ready to bring my expertise and experience to a new position where I would be able to learn more about Customer Success department, establish processes and help maintain revenue and high satisfaction.

Overview

4
4
years of professional experience

Work History

Ride Operator

Luna Park Sydney
Milsons Point
06.2023 - Current
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.

Sales Associate

Pandora Jewelry
Chatswood, NSW
06.2023 - 02.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Supervisor

About Acc
Chatswood, NSW
08.2022 - 05.2023
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.

Front of House Supervisor

Ribs & Burgers
Rhodes
01.2020 - 05.2023
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
  • Reduced staff turnover by fostering a positive work environment and offering ongoing training opportunities.
  • Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments.

Sales Assistant Team Member

Kidstuff
Rhodes, NSW
03.2021 - 08.2022
  • Increased sales by engaging with customers and identifying their specific needs.
  • Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
  • Assisted in achieving store sales targets by driving promotions and consistently upselling products.

Education

Civil Construction Design - Engineering

Campbell Institute
Parramatta, NSW

Bachelor Of Commerce - Economics

Macquarie University
Sydney, NSW

College - Maths, University Research, Commerce, Economics

Macquarie University International College
Sydney, NSW
06.2021

Skills

  • Payment Processing
  • Customer Needs Assessment
  • Inventory Control
  • Contract Preparation

Timeline

Ride Operator

Luna Park Sydney
06.2023 - Current

Sales Associate

Pandora Jewelry
06.2023 - 02.2024

Sales Supervisor

About Acc
08.2022 - 05.2023

Sales Assistant Team Member

Kidstuff
03.2021 - 08.2022

Front of House Supervisor

Ribs & Burgers
01.2020 - 05.2023

Civil Construction Design - Engineering

Campbell Institute

Bachelor Of Commerce - Economics

Macquarie University

College - Maths, University Research, Commerce, Economics

Macquarie University International College
Kaniz Simran