As a customer-centric professional, I have had a successful career spanning six years in the hospitality sector. demonstrated an ability to apply effective service management and problem-solving skills in a fast-paced business environment.
Hi, I’m
Kanjana Kamcham
Mascot,New South Wales
Summary
Overview
13
years of professional experience
Work History
Glenroy Hotel
Duty Manager
11.2021 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
The Eastern Hotel
Gaming Attendant
01.2016 - 01.2021
Job overview
- Monitored tables for guest needs to identify customer service opportunities.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Recorded daily opening and closing reports to reconcile sales.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
International Research Corporation
Administrative Coordinator
01.2010 - 09.2015
Job overview
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Maintained office calendars to track important dates and deadlines.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
The Career AcademySydney,NSW
Certificate from Accounts Administration And Payroll
03.2023
University Overview
Sydney Business School University of WollongongSydney, NSW
Graduate Certificate from Professional Accounting
04.2020
University Overview
Australian Pacific CollegeSydney, NSW
Advanced Diploma from Leadership And Management
03.2018
University Overview
Australian Pacific CollegeSydney, NSW
Diploma from Leadership And Management
03.2017
University Overview
North Bangkok UniversityBangkok, Thailand
Bachelor Degree from Information Technology
05.2008
University Overview
Skills
- Process Optimization
- Service Management
- Strong Business Acumen
- Assessing Customer Needs
- Calendar Management
- Office Supplies and Inventory
- Workflow Planning
- Database Administration
- Office Administration
- Microsoft Office
- Strategic Thinking
- Employee Timesheet Processing
Timeline
Duty Manager
Glenroy Hotel
11.2021 - Current
Gaming Attendant
The Eastern Hotel
01.2016 - 01.2021
Administrative Coordinator
International Research Corporation
01.2010 - 09.2015
The Career Academy
Certificate from Accounts Administration And Payroll
Sydney Business School University of Wollongong
Graduate Certificate from Professional Accounting
Australian Pacific College
Advanced Diploma from Leadership And Management
Australian Pacific College
Diploma from Leadership And Management
North Bangkok University
Bachelor Degree from Information Technology
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