Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Generic
KANNAN NATCHIYAPPAN

KANNAN NATCHIYAPPAN

Enterprise Architect
Kelvin Grove,QLD

Summary

Experienced Principal Consultant with 25 years of industry experience. Plans and implements solutions for customers that meet and exceed expectations. Quality-focused Principal Consultant successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge and technical abilities.

Overview

28
28
years of professional experience
10
10
Certification

Work History

Principal Consultant – Infrastructure Management

Infosys Ltd
01.2021 - Current
  • Developed and executed strategies to remediate existing risks in the environment by migrating the servers to the new platform and ensured regular updates of patches and firmware for compute and network components
  • Recovery of Active Directory Forest using Quest Recovery Manager for Active Directory Disaster Recovery Edition.
  • Responsible for monitoring and troubleshooting Servers, Active Directory Services, Virtual services, and Network devices
  • Providing tailored consulting solutions for their specific business needs helps to increase client satisfaction
  • Mentored junior consultants, providing guidance and support for professional development.
  • Collaborated with clients from concept through final delivery of product or service.
  • Led cross-functional teams to deliver high-quality results on complex assignments.
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Developed and executed comprehensive strategies with key stakeholders to drive organizational growth and success.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Facilitated change management initiatives, helping organizations adapt smoothly to new systems and processes.
  • Built Design and Developed ZPrivate Access across enterprise-level
  • Remediated End Of Life Domain Controllers
  • Developed and executed strategy to deploy CIS (Centre for Internet Security) across Windows and RHEL servers using Group policies and CHEF Automate
  • Design, configured, and maintained high availability for Group and Business critical applications and ensured disaster recovery was tested successfully
  • Business as usual activities involving incident, change, and problem management
  • Ensure achieving SLA and other KPI norms
  • Plan and track implementation of best practices
  • Focusing on Active Directory Optimization towards Client Strategy
  • Proactively identify the risk in the environment using various tools and plan for mitigation
  • Conducted workshops and training sessions to improve employee knowledge of best practices.
  • Conducted in-depth data analysis to identify areas of improvement and opportunities for growth.
  • Automation of health check and routine activities
  • Identifying the opportunities for improvements and implementing the same
  • Trend analysis of incidents and taken appropriate action
  • Mitigation of repeated incidents using proactive problem management
  • Resource and demand management for Line of Business
  • Negotiated contracts with vendors, securing optimal terms and conditions while reducing costs.
  • Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
  • Built strong relationships with clients, fostering long-term partnerships and repeat business.

Lead Consultant / Infra Consultant

WIPRO Limited
04.2006 - 01.2021
  • Overseeing IT operations across all technologies
  • Ability to manage outage calls, oversee a technical group during an outage and engaging right team on time
  • Actively participating PIR (Post Investigation Report) to find the Root Cause of the incident and follow-up with team till closure
  • Weekly connect with BOC (Business Operation Centre) to understand the gap and opportunities for improvement
  • Ensure adherence to event, incident, and change management processes and look for opportunities for process improvement
  • Emergency escalation point for major issues, including after-hours and weekend on call rotation
  • Quarterly validating technical documents (SMTD/SOP/ KMDB) to make sure up to date
  • Preparing and updating technical question bank specific to environments
  • Automation of Daily Health check by creating dashboard for critical applications
  • Overseeing and supporting team to complete ADRAP / SQL RAP / Cluster RAP / RBAC within given time to minimize the risk
  • Conducting weekly catch up with team to identify risk in the environment and plan for mitigation
  • Participating in monthly governance meeting and submitting the pre-defined reports
  • Actively participating and driving the team during DR Test
  • Infra consultant for midrange applications
  • Design and validation of technical documents for upcoming projects
  • Creation of alerts in case of high resources utilization / critical services down
  • Liaise with stakeholders to monitor performance and fine-tuned the environment
  • Forecast and manage infrastructure capacity and related costs to ensure the platform meets SLA's and budget
  • Conducting Backup & Restore Drill and Disaster Recovery

Customer Support Executive

Care Computers
05.2001 - 04.2006
  • Data centre Server storage and Administration
  • AD, DNS, DHCP & WINS Administration
  • Designed, Implemented, and supported on Windows & Novel Platforms
  • User Administration task like user creation and user movement in the AD
  • End to end Migration done from Exchange 5.5 to Exchange 2003
  • Exchange client configuration in outlook
  • Oracle Net8 Client configuration
  • Hardening of OS includes Servers and Desktop there by increasing the performance of the system and restricting unwanted access of resources
  • Lotus Domino configuration on NT servers & Lotus Notes Client
  • End to end Migration done from CC Mail to Lotus Notes R5 for client (Glaxo Smith Kline)

Senior Service Engineer

ICM Computers
09.1999 - 04.2001
  • Assembling and troubleshooting of Intel based Servers and PC's
  • Attending service calls at customer premises
  • Installed and configured Windows NT and Windows 2000 servers
  • Configured Terminal services on windows 2000 servers
  • Installed and configured Oracle client
  • Installed and configured Novel NetWare server and clients

Senior Service Engineer

Base Computers
09.1996 - 09.1999
  • Assembling and troubleshooting of Intel based Servers and PC's
  • Attending service calls at customer premises
  • Installed and configured Windows and Novel NetWare Servers
  • Configuring SFT III on Novel NetWare
  • Creating DOSGEN for remote boot
  • Installed and configured Printer and Fax machines

Education

Higher Secondary - Mathematical Sciences

C.M.S Hr.Sec.School
Tamil Nadu, India
06.1993

Diploma In Computer Technology - Computer Science

Arulmigu Kalasalingam Polytechnic
Krishnanankoil, Srivilliputtur
06.1996

Skills

  • Technical architecture
  • Infrastructure Management
  • Subject Matter Expert in Active Directory
  • Cloud Infrastructure Design
  • Infrastructure Automation
  • Project Management
  • Problem-Solving
  • Solution planning
  • Continuous Improvement
  • Disaster Recovery Planning
  • Vulnerability Assessment
  • Best Practices Implementation
  • Performance Assessments
  • Team Leadership & Development
  • Customer Relationship Management

Certification

  • Splunk Power User
  • IBM Cloud Platform Application Development V1
  • Microsoft Certified System Engineer on Windows 2003 (MCSE)
  • Microsoft Certified Technology Specialist (MCTS)
  • Certified Data Centre Professional (CDCP)
  • ITIL V3
  • IBM Server Certified e Servers @ x Series
  • Cisco Certified Network Associate (CCNA)
  • AZ-103 - Microsoft Azure Administrator
  • Google Cloud – Professional Cloud Architect
  • AZ-305 (Designing Microsoft Azure Infrastructure Solutions)
  • TOGAF 9 (Part 1 and Part2)

Accomplishments

- Outstanding Performance Award for the successful remediation of Centre for Internet Security at Westpac (2021 - 2022) - Exceptional Performance Award for the successful implementation of Zscaler Private Access at Rio Tinto (2022 - 2023) - Awarded Most Valuable Player at Rio Tinto All Hands (2023 - 2024) - Best Performer Award from Woolworths (2018 - 2019) - Best Performer Award from Woolworths (2019 - 2020) - "Super Tech" Award from Westpac (2017) - "Spark Nominee" Award from Westpac (2014 - 2015) - "Spark Nominee" Award from Westpac (2013 - 2014) - "Best Team Lead" Award from Westpac (Sydney, Australia) (2012 - 2013) - "Outstanding Efforts" Award from FOSTERS Service Delivery Manager for the successful completion of ADRAP (Melbourne, Australia) (2011 - 2012) - C-SAT Award from Wipro (2009 - 2010) - SPOT Award from Wipro (2008 - 2009) - SPOT Award from Wipro (2007 - 2008) - SPOT Award from Wipro (2006 - 2007) - Man of Crisis Award from Care Computers Ltd (2003 - 2004) - Top Performer Award from Care Computers Ltd (2002 - 2003) - Mr. Flexible Award from Care Computers Ltd (2001 - 2002)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Principal Consultant – Infrastructure Management

Infosys Ltd
01.2021 - Current

Lead Consultant / Infra Consultant

WIPRO Limited
04.2006 - 01.2021

Customer Support Executive

Care Computers
05.2001 - 04.2006

Senior Service Engineer

ICM Computers
09.1999 - 04.2001

Senior Service Engineer

Base Computers
09.1996 - 09.1999

Higher Secondary - Mathematical Sciences

C.M.S Hr.Sec.School

Diploma In Computer Technology - Computer Science

Arulmigu Kalasalingam Polytechnic

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KANNAN NATCHIYAPPANEnterprise Architect