Microsoft office
Kanokwan Murphy
Cabramatta West,NSW
Summary
Dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Sale Assistance
B & E Foods Pty Ltd
Blacktown, NSW
02.2022 - Current
- Provide exceptional customer service to process orders via email or phone.
- Responding in a friendly, professional and customer focused manner in order to ensure first call resolutions.
- Assisting customers with any aspects of our online ordering platform
- Ensuring all phone and email orders are extremely accurately processed with utmost attention to detail.
- Providing potential customers with sales and technical quotes or information as well as maintaining customer records.
- Handling customer complaints and forwarding to appropriate departments for resolution.
- Communication with different departments regarding customer accounts and any other work that arises.
- Staying up to date with the company and it is procedures
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cafe Manager
The Food Depot Cabramatta
Cabramatta , Nsw
01.2021 - 02.2022
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making nightly deposits.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
Cashier and All Rounder
Steve Costi's Famous Fish
Campbelltown, NSW
12.2018 - 01.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cleaner
BIC Services Pty
Haymarket, NSW
03.2013 - 12.2018
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Organized and used industrial cleaning products following strict safety procedures.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Customer Service
Thailand Post Office
Bangkok, Thailand
04.2005 - 10.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Provided service and sales to walk-in customers.
- Upsold postal services like insurance and tracking.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Processed customer orders and accurately entered into system.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Processed customer refunds and exchanges according to established guidelines.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Advance Diploma - Travel And Tourist Management
Sydney Business And Travel Academy
Haymarket, NSW 01.2015 - 03.2018
EAP - English For Academic Propose
Lloyds Business College
Haymarket, NSW 10.2012 - 07.2014
Skills
Sales team assistance
Software
Pronto Xi System
References
Maneewan Duranovic 0402 692 962
Stefan Murphy 0451 799 677
Timeline
Sale Assistance
B & E Foods Pty Ltd
02.2022 - Current
Cafe Manager
The Food Depot Cabramatta
01.2021 - 02.2022
Cashier and All Rounder
Steve Costi's Famous Fish
12.2018 - 01.2021
Advance Diploma - Travel And Tourist Management
Sydney Business And Travel Academy
01.2015 - 03.2018
Cleaner
BIC Services Pty
03.2013 - 12.2018
EAP - English For Academic Propose
Lloyds Business College
10.2012 - 07.2014
Customer Service
Thailand Post Office
04.2005 - 10.2012
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