Kanthicha Daraphong
Wollongong,NSW
Summary
Organised and dependable team player, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and cross train in areas to meet team goals.
Overview
3
3
years of professional experience
Work History
Claims Assessor
Peoplecare Health Insurance
2023.10 - Current
Currently working as an claims assessor for Peoplecare. Responsible for assessing and paying members medical claims, reaching a quality assurance score of 95-100% each month .
Key tasks:
- Processing claims
- Helping members understand their benefits
- Communicating with medical providers and members via phone and email
Customer Service Consultant for OVHC Allianz
OVHC Allianz (Peoplecare Health Insurance)
2023.02 - 2023.10
Worked for Overseas Visitors Team for Allianz, under Peoplecare. Responsible for helping overseas members coming into Australia on visas, taking up to 60 calls per day.
Key tasks:
- Communicating with members who spoke English as their second language via phone and email
- Changing levels of cover
- Processing terminations, direct biller claims, transactions and enquiries
- Taking payments
- Running weekly team meetings
Orthodontic Dental Assistant
Shellharbour Dental Specialists
2022.10 - 2023.02
I was an orthodontic dental assistant as well as a receptionist.
Key tasks:
- Assisting the team and doctor during back to back appointments with patients
- Receptionist
- End of day banking
- Sterilising dental instruments
Administration Support Officer/First Line Support Tea
Peoplecare Health Insurance
2020.11 - 2022.10
Completed a Cert III in Business at Peoplecare as a trainee which led to full-time work once I finished my certificate. Responsible for helping the organisation with administration tasks.
Key tasks:
- Organising boardroom meetings
- Filing and scanning mail/claims
- End of month reports and banking
- Indexing work types
- Interviews
- Training new staff in administration
Education
Cert III, Business - Business Administration And Management
Australian College of Commerce And Management
Wollongong, NSW11.2021
Cert III, Beauty Services -
TAFE NSW, Wollongong
Wollongong, NSW11.2019
Figtree High School
Figtree, NSW01.2019
Skills
- Working well under time pressure
- Completing task within deadlines at high quality
- Finding better solutions
- Strong communication with members and team
- HAMBS Software
- Microsoft Office applications
- Filezilla Software
- Bilingual Thai speaker
- Documentation Review
- Professional ethics
Awards Qualifications
- Cert III in Business
- Cert III in Beauty Services
- Cert II in Retail
- Shellharbour City Council Cert of Appreciation
- NSW National Parks and Wildlife Services Cert of Appreciation
Timeline
Claims Assessor
Peoplecare Health Insurance
2023.10 - Current
Customer Service Consultant for OVHC Allianz
OVHC Allianz (Peoplecare Health Insurance)
2023.02 - 2023.10
Orthodontic Dental Assistant
Shellharbour Dental Specialists
2022.10 - 2023.02
Administration Support Officer/First Line Support Tea
Peoplecare Health Insurance
2020.11 - 2022.10
Cert III, Business - Business Administration And Management
Australian College of Commerce And Management
Cert III, Beauty Services -
TAFE NSW, Wollongong
Figtree High School
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