Kanussanun Rattanavichan
Melbourne
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Dooboo
Melbourne
2024.11 - Current
- Manage day-to-day operations of a korean restaurant with a staff of dooboo employees, ensuring smooth service and efficient workflows.
- Develop and implement staff training programs, fostering a high-performing, customer-focused team.
- Oversee inventory management, including ordering supplies, controlling costs, and reducing waste.
- Handle customer complaints and inquiries, ensuring swift and satisfactory resolutions to enhance customer loyalty.
- Maintain health and safety compliance in accordance with local regulations.
- Analyze financial reports to identify cost-saving opportunities, increase profitability, and boost sales.
Cafe Manager
Homm Dessert at heart Boxhill
Melbourne
2023.12 - 2024.10
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Manager
Samsam Chicken and beer
Melbourne
2023.07 - 2023.11
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Optimized profits by controlling food, beverage and labor costs.
Education
Advance Diploma Leadership And Management -
St Peter Institute Melbourne
Melbourne, VIC2020-10
Advance Diploma Marketing And Communications -
Australian Pacific Collage
Melbourne, VIC2018-08
Diploma of Marketing -
Australian Pacific Collage
Melbourne, VIC2017-08
Skills
- Inventory management
- Cost control
- Staff training
- Customer service
Timeline
Restaurant Manager
Dooboo
2024.11 - Current
Cafe Manager
Homm Dessert at heart Boxhill
2023.12 - 2024.10
Restaurant Manager
Samsam Chicken and beer
2023.07 - 2023.11
Advance Diploma Leadership And Management -
St Peter Institute Melbourne
Advance Diploma Marketing And Communications -
Australian Pacific Collage
Diploma of Marketing -
Australian Pacific Collage