Kanwal Kaur
4 Glenwood Park Drive,Glenwood,NSW
Summary
Experienced professional with a diverse skill set seeking part-time or full-time employment opportunity. Exceptional in customer service, youth support, managerial expertise, organizational abilities, housekeeping, and food service. Committed to delivering outstanding service and support while efficiently managing tasks and maintaining a clean and organized environment. Adept at multitasking and maintaining professionalism in fast-paced settings. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Support Worker
Interior HomeCare Solutions
06.2023 - 01.2024
- I have experience of supporting teenagers who were autistic, violent and had traumatised past
- Used to follow all the rules and regulations of company as well as MCFD(Ministry of Children and Family Development)
- I've ability to handle stressful and violent situations very calmly
- I have experience of assisting youths with their daily routines such as wake up, bedtime, meals, chores and medication
- Engaged young people in recreational activities as per their interest
- Provided transportation during their appointments with doctors, shopping and family visits
- Maintained accurate record keeping and documentation
Assistant Store Manager
7-Eleven
02.2019 - 06.2023
- I have excellent customer service satisfaction ability
- I used to manage store efficiently during busy hours in absence of manager
- I learned to do back office paperwork of 7-Eleven
- Being an Assistant manager, I used to lead and guide my team to provide satisfactory customer service in absence of manager
- I learned how to listen to customer's issues and solve them accordingly
- I learned to stock and do ordering for the store
Frontline Youth Support Worker
Footholds Therapy Center
01.2022 - 04.2023
- I have experience of supporting teenagers who were autistic, violent and had traumatised past
- Used to follow all the rules and regulations of company as well as MCFD(Ministry of Children and Family Development)
- I've ability to handle stressful and violent situations very calmly
- I have experience of assisting youths with their daily routines such as wake up, bedtime, meals, chores and medication
- Engaged young people in recreational activities as per their interest
- Provided transportation during their appointments with doctors, shopping and family visits
- Maintained accurate record keeping and documentation
Dietary Aide
Comox valley seniors village
11.2021 - 01.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
Service Clerk Deli
Thrifty Foods
02.2018 - 11.2021
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
- Supported staff training initiatives by mentoring new hires and sharing best practices with colleagues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Housekeeper
Mount Washington Alpine Resort
01.2018 - 02.2018
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Post Graduation Degree Diploma - Global Business Administration
North Island College
Courtenay, BC12.2019
Bachelor's degree - Commerce
Jeevan Chaanan
Asandh, Haryana04.2015
Skills
- Dietary Aide Experience
- Store Management Experience
- Kitchen Experience
- Microsoft Word
- Retail Management
- Assistant Manager Experience
- Case management
- Loss prevention
- Youth support
- Leadership
- Autism Experience
- Autism spectrum support
- Transportation assistance
- Daily logs
- Documentation skills
- Meal preparation
- Boundaries establishment
- Behavior management
- Resident supervision
- Community integration
- Life skills development
- Housekeeping and maintenance
- First aid and CPR
- Youth engagement
- Willingness to learn
- Teamwork and collaboration
- CPR certification
- Problem-solving
- Customer service
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- POS systems
- Employee scheduling
- Upselling and cross selling
- Pricing and markdowns
- Sales growth
- Stock rotations
- Transaction processing
- Order management
- Team leadership
Certification
- Food Safety Certification
- CPR Certification
Timeline
Residential Support Worker
Interior HomeCare Solutions
06.2023 - 01.2024
Frontline Youth Support Worker
Footholds Therapy Center
01.2022 - 04.2023
Dietary Aide
Comox valley seniors village
11.2021 - 01.2022
Assistant Store Manager
7-Eleven
02.2019 - 06.2023
Service Clerk Deli
Thrifty Foods
02.2018 - 11.2021
Housekeeper
Mount Washington Alpine Resort
01.2018 - 02.2018
Bachelor's degree - Commerce
Jeevan Chaanan
Post Graduation Degree Diploma - Global Business Administration
North Island College
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