KANWALJOT SIDHU
Aintree,Australia
Summary
Safety and service-oriented Telecommunications Technician with relevant knowledge, and experience in telecommunications wireless and cable environments. Dedicated professional with expertise in the installation and maintenance of telecommunication equipment computer hardware systems and software and analog and digital diagnostic and repair techniques. Possesses excellent time management and organizational skills. Demonstrated ability to work effectively both independently and as an integral part of a larger team effort with a passion for building virtual global communities by advocating a common commitment to excellence.
Project Management Embedded System Power Distribution PCB Design Service
Overview
10
10
years of professional experience
Work History
IT Field Service Technician
Honestech Pty Ltd
07.2023 - Current
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Resolving more than 10 customer's problems everyday
Service Technician
Advanced Living Solutions
11.2022 - 04.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Increased Company Profit
Data Technician
Core Cabling
01.2020 - 02.2021
- Managed and organized documents for data entry tasks.
- Conducted audits of existing data entry processes.
- Checked for accuracy by verifying data and records.
- Assisted with developing data entry processes.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
Service Technician
Dell Services Providers Limited
10.2013 - 12.2019
- Installed applications software on networks.
- Maintained customer network documentation.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Provided technical support and maintenance services for range of computer hardware and software.
Education
Masters in Computer Science -
Punjab Technical University
India05.2012
Bachelor of Technology in Computer Science -
Punjab Technical University
India05.2010
NZQA Level 7 - Graduate Diploma in Computing -
Unitec
New Zealand07.2014
Skills
- New technology, including communication technologies
- Using Tools and testing equipment
- First aid and health and safety
- Stakeholder engagement
- Installation practices and procedures for telecommunications network equipment
- Excavation and reinstatement of underground services
- Install and maintain basic telecommunications systems and services
- Developed policies, procedures, and oversaw site-wide maintenance, repair, service, calibration
- Proficiency in PBX and Key Systems
- Comprehension of technical instructions
- Database software proficiency
- Management of encryption/decryption devices
- FORTE
- Exceptional Client Service
- Show great awareness of social, cultural, and political contexts
- Ability to demonstrate respect for customer
- Fluent Communication Skills
- Excellent written and verbal communication skills
- Positive attitude with great sense of humor
- KPI's, Quality Focused
- Prioritize and maintain deadlines for targets
- Exceed assigned targets in jobs and projects
- Leadership Skills
- Good at working in team environment
- Building and managing excellent relationship with fellow teammates
- Operational Excellence
- Dedicated to high standards of artistry
- Competent communicator- both written and verbal forms
References
Available Upon Request
Timeline
IT Field Service Technician
Honestech Pty Ltd
07.2023 - Current
Service Technician
Advanced Living Solutions
11.2022 - 04.2023
Data Technician
Core Cabling
01.2020 - 02.2021
Service Technician
Dell Services Providers Limited
10.2013 - 12.2019
Masters in Computer Science -
Punjab Technical University
Bachelor of Technology in Computer Science -
Punjab Technical University
NZQA Level 7 - Graduate Diploma in Computing -
Unitec
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