Kanwalpreet Singh
Melbourne,Australia
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Team Member
Bunnings Warehouse
03.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting .
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Helper
Temptation Bakery
01.2023 - Current
- Paid close attention to instructions from supervisor to complete tasks on time.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded and unloaded construction materials to prepare for use in construction.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Front Desk Receptionist
Resturant
10.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Coordinated pick-up and delivery of express mail services
Education
Trade - Tiling
Aspen College
Footscray, VICMBA - Business
Deakin University
Melbourne, VIC03.2025
Bachelor of Arts - Political Science
DELHI UNIVERSITY
DELHI, INDIA 04.2022
Skills
- Telephone Etiquette
- Customer Complaint Resolution
- Data Entry and Database Software
- Front Desk Operations
- Positive Attitude and Energetic
Certification
- MODULE 1; RESPONSIBLE SERVICE OF GAMING AND YOU
- Introduction to RSA
Timeline
Crew Team Member
Bunnings Warehouse
03.2023 - Current
Helper
Temptation Bakery
01.2023 - Current
Front Desk Receptionist
Resturant
10.2022 - 01.2023
Trade - Tiling
Aspen College
MBA - Business
Deakin University
Bachelor of Arts - Political Science
DELHI UNIVERSITY
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