Kanwar Rana
Tarneit,Victoria
Summary
Goal-oriented Transportation Assistant Manager adept at working with others or alone to accomplish demanding objectives. Eager to Secure a Job in IT as a Cybersecurity analyst. Self-directed professional leads and directs work of others, plans projects and accomplishes milestones independently. Offering 4 years of experience in logistics and transportation management. A results-oriented professional with advanced skills in communication and time management. Demonstrated talents in route planning and logistics management. Offering these talents and a strong work ethic. Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Transportation Management
Desi transport
West Melbourne, Australia
03.2020 - Current
- Implemented a system for inventory management and tracking of IT assets, resulting in improved asset management and cost savings
- Advised management on performance management and employee relations issues, resulting in improved working relationships
- Installed and configured a unified endpoint management system that enabled remote management of all endpoints in the organization
- Facilitated group sessions to teach social skills, anger management, and stress management.
- Worked with cross-functional teams to achieve goals.
- Answered number of calls per shift to assist with customer questions and concerns.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
IPHO Garden Kitchen
Melbourne, Victoria
11.2019 - 03.2021
- Mentored new employees on procedures and policies to maximize team performance.
- Educated customers on special pricing opportunities and company offerings.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Consulted with customers to resolve service and billing issues.
- Took special orders in person and over telephone, generating additional revenue every month.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Courier Assistant
Courier on Demand
Melbourne, VIC
08.2019 - 03.2020
- Documented items transported, recipient information and problems.
- Worked and performed different duties efficiently with different companies - FEDEX, TOLL, DHL, UPS, Star Track.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Reported any accidents or incidents involving self or others immediately following incident.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Provided excellent customer service by answering questions about delivery status.
- Sorted parcels according to delivery route.
- Scanned inbound and outbound packages to sort for destination.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Communicated with customers to coordinate delivery times.
Pizza Maker
Smoking joe's pizza and grill
Melbourne, Australia
08.2018 - 06.2019
- Greeted customers in a friendly and professional manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Organized food preparation stations and regularly replenished supplies.
- Adhered to sanitation standards when handling food products and utensils.
- Filled and served various beverages for customers.
- Checked completed orders for correct quantity and quality.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Stocked shelves with necessary ingredients for making pizzas.
- Assisted in loading and unloading food items from delivery trucks.
- Followed established recipes when creating specialty pizzas requested by customers.
Education
Cybersecurity Roles, Processes & Operating System
IBM Coursera Learner
02-2024
Certificate III in Light Vehicle And Mechanical Technology - Automotive Mechanics
Techie International College
Melbourne, VIC12-2023
Bachelors in Information & Communications Technology -
University of Sunshine Coast
07.2022
Cambridge International School
Punjab03.2016
Introduction To Cybersecurity Tools & Cyber Attack
IBM Coursera Learner
02-2024
Skills
- Adaptability
- Attention to Detail
- Active Listening
- Excellent oral, written and interpersonal Communication Skills
- Proven Problem Solving Skills
- Proficiency in Microsoft Office
- Ability to Work in a Team
- Customer Service
- Ability to Work Under Pressure
- Inventory Tracking
- Global Logistics
- Transportation Coordination
- Equipment Preparation
- Logistics Network Analysis
- Dedicated team player
- Windows Operating System
- Feedback Analysis
- Team Exercises
- Creative Solution Development
- Programming
- Problem-Solving Capabilities
- Troubleshooting and Diagnosis
- Software Testing
Affiliations
- Swimming
- Tracking
- Volleyball
- Basketball
- Skating
- Video Editing
- Lego Building
Timeline
Transportation Management
Desi transport
03.2020 - Current
Customer Service Representative
IPHO Garden Kitchen
11.2019 - 03.2021
Courier Assistant
Courier on Demand
08.2019 - 03.2020
Pizza Maker
Smoking joe's pizza and grill
08.2018 - 06.2019
Cybersecurity Roles, Processes & Operating System
IBM Coursera Learner
Certificate III in Light Vehicle And Mechanical Technology - Automotive Mechanics
Techie International College
Bachelors in Information & Communications Technology -
University of Sunshine Coast
Cambridge International School
Introduction To Cybersecurity Tools & Cyber Attack
IBM Coursera Learner
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