Kanwar Sanghera
Blair Athol,Australia
Summary
Looking for a career advancement & seeking a role that can help me grow and develop my Leadership skill further, using my existing skill, knowledge & experience to successful work with cross-functional teams, I am a self-driven individual who likes to take up challenges. Eager to expand my skill set through external trainings to help boots all KPIs. I am also taking shadowing sessions with Virtual Lending Manager Team. I am known for my friendly personality and ability to listen and understand people’s needs.
Overview
14
14
years of professional experience
Work History
Team member
Westpac Banking Corporation
08.2021 - Current
- Home Ownership service, Group Mortgage operations.
- Telephony duties of team member/consultant.
- Responsible for the management of a variety of queries concerning OBP products.
- Providing exceptional customer service, answering enquiries and resolving complaints.
- Following up on the existing request and outstanding/pending requirements to provide the resolution on pending issue.
- Adhering to compliance in line with our risk and privacy policy.
- Completing any delegated duties from Team Leader.
- Liaise with team members in different areas of group operations to provide service to our customers, Brokers, and internal staff.
- Subject matter expertise duties Training new team members and providing them support and fill up the knowledge gaps.
- Maintained high customer service surveys and positive feedback.
- Meeting individual and team sales targets and KPI’s.
- Maintain a high level of professionalism especially when having to deliver unsuccessful outcomes.
Loss prevention Supervisor
Amazon Moorebank
06.2020 - 07.2021
Manager
Bay Vista Dessert Bar
04.2011 - 06.2020
Education
Certificate II - Security
Star Academic Training
Certificate IV - Commercial Cookery
Holmes College Australia
Certificate IV - Hospitality Management
Holmes College Australia
Bachelor of Business - undefined
Holmes College Australia
Skills
- Excellent interpersonal skills and work ethics
- Fast leaner, good team with multi-tasking abilities
- Strong communication and listening skills
- Good understanding of operational management required to achieve the team goal
- Intermediate knowledge of MSWord, Excel, Outlook and Power Point
Timeline
Team member
Westpac Banking Corporation
08.2021 - Current
Loss prevention Supervisor
Amazon Moorebank
06.2020 - 07.2021
Manager
Bay Vista Dessert Bar
04.2011 - 06.2020
Certificate IV - Commercial Cookery
Holmes College Australia
Certificate IV - Hospitality Management
Holmes College Australia
Bachelor of Business - undefined
Holmes College Australia
Certificate II - Security
Star Academic Training
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