Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanyanat Chaohem

Sydney,NSW

Summary

Handle all types of customer service requirements with excellent analytical, schedule management and document preparation skills. Effectively handle needs of customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.

Overview

5
5
years of professional experience

Work History

Customer Service

Chargrill Charlies Wahroonga
01.2020 - Current
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Responded to customer calls to answer questions about products and services.
  • Logged work orders and change orders into website to track job status.
  • Resolved issues by coordinating with Manager
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service

Poppy' S Cafe
04.2021 - 04.2022
  • Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Generated customer satisfaction surveys to analyze results into action plans.

Receptionist

Mum Sabai Coogee
07.2020 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Restaurant Waitress

Ivory Thai Restaurant
04.2020 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Completed credit payments via card processing systems.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

Host

Hyatt Regency Bangkok Sukhumvit
07.2018 - 03.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Identified visitors' needs to offer solutions and information.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted and verified information before directing guests to appropriate areas or answering questions.
  • Screened visitors and issued badges to maintain safety and security.
  • Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.

Education

VET Certificate - Diploma of Leadership And Management

Greystone College
Sydney, NSW
08.2023

Bachelor of Arts - Sustainable Tourism Management

Srinakharivirot University
Thailand
08.2014

High School Diploma -

Stri Nakhonsawan School
Thailand
05.2011

Skills

  • Customer Service
  • Minute Taking
  • Training Development Aptitude
  • Customer Relationship Management
  • Knowledge of Hospitality Management
  • English and Thai Communication

Timeline

Customer Service

Poppy' S Cafe
04.2021 - 04.2022

Receptionist

Mum Sabai Coogee
07.2020 - 05.2021

Restaurant Waitress

Ivory Thai Restaurant
04.2020 - 03.2021

Customer Service

Chargrill Charlies Wahroonga
01.2020 - Current

Host

Hyatt Regency Bangkok Sukhumvit
07.2018 - 03.2020

VET Certificate - Diploma of Leadership And Management

Greystone College

Bachelor of Arts - Sustainable Tourism Management

Srinakharivirot University

High School Diploma -

Stri Nakhonsawan School

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Kanyanat Chaohem