Senior Account Manager
TransPerfect
08.2021 - 10.2022
Hi, I’m
Kaori Asakami
Sydney,NSW
Summary
Accomplished Program Manager with a proven track record at TransPerfect, adept in strategic planning and problem-solving. Excelled in enhancing client satisfaction and retention through exceptional team leadership and innovative process improvements. Demonstrated expertise in managing key accounts and driving operational excellence, significantly contributing to organizational growth.
Work History
TransPerfect
Program Manager
10.2020 - Current
Job overview
- Build and implement processes to execute our solutions in order to achieve client goals and objectives
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Identify, track and manage Key Performance Indicators (KPIs) and provide internal and client facing statusreports
- Ensure adherence to Master Services Agreement (MSA), Service Lead Agreements (SLAs) and StandardOperating Procedures (SOPs)
- Execute and ensure compliance with all Program Management Operations (PMO) requirements
TransPerfect
Senior Account Manager
08.2021 - 10.2022
Job overview
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Managed Account Coordinators and Account Managers in Australia & Japan
TransPerfect
Strategic Account Manager
05.2018 - 08.2021
Job overview
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Collaborated cross-functionally to address client needs promptly and efficiently.
TransPerfect
Account Manager
06.2015 - 05.2018
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
TransPerfect
Client Services Associate
06.2015 - 05.2018
Job overview
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Contributed to increased department revenue by cultivating strong partnerships with both existing clients and prospective customers alike.
- Boosted Client Services team performance by implementing new process improvements and best practices.
H.I.S. International Tours (NY) Inc.
Sales Representative
08.2009 - 09.2011
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
TAFE NSW, NSW
Diploma from Leadership & Management
06-2025
Monash University, Melbourne, VIC
Master of Arts from Translation & Interpreting
06-2013
Temple University, Pennsylvania, USA
Bachelor of Arts from English Literature
05-2009
Skills
- Problem-solving
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Program Manager
TransPerfect
10.2020 - Current
Strategic Account Manager
TransPerfect
05.2018 - 08.2021
Account Manager
TransPerfect
06.2015 - 05.2018
Client Services Associate
TransPerfect
06.2015 - 05.2018
Sales Representative
H.I.S. International Tours (NY) Inc.
08.2009 - 09.2011
TAFE NSW
Diploma from Leadership & Management
Monash University
Master of Arts from Translation & Interpreting
Temple University
Bachelor of Arts from English Literature
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