Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kaori Sugiyama

Kaori Sugiyama

Wantirna

Summary

Highly experienced customer service professional with over 10 years in sales and client-facing roles across Japan, Hong Kong, and Australia. Former Cabin Crew at Cathay Pacific Airways. Fluent in Japanese and Mandarin with professional English communication skills, and a strong commitment to teamwork and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Operations & Customer Service

Kobayashi Healthcare Australia
05.2023 - Current
  • Process customer orders accurately in the system as part of sales operations.
  • Respond to customer inquiries regarding products and handle complaints in a professional and empathetic manner.
  • Provide timely and effective customer support to ensure high levels of satisfaction.
  • Coordinate with sales teams to streamline processes and improve service efficiency.

Senior Associate - Client Solutions

LYNK
11.2020 - 04.2023
  • Built and maintained strong client relationships with corporate customers.
  • Delivered tailored solutions to meet client needs and drive retention.
  • Supported cross-functional teams in a fast-paced startup environment.

Cabin Crew

Cathay Pacific Airways
04.2019 - 10.2020
  • Operated on medium- and long-haul international flights including routes to the US, Europe, and Africa.
  • Delivered exceptional inflight service across Business, Premium Economy, and Economy Class cabins, ensuring the highest standards.
  • Ensured passenger safety and compliance with regulatory procedures at all times.
  • Handled a wide range of customer requests and issues with professionalism, flexibility, and empathy.
  • Developed strong teamwork skills through coordination with multinational crews.

Sales Executive

Toshiba Corporation
04.2015 - 04.2019
  • Managed B2B sales for corporate clients, consistently achieving sales targets.
  • Conducted product presentations and negotiations with key clients.
  • Built long-term relationships through effective communication and trust-building.

Promotional Sales Assistant (Whisky)

Haneda International Airport Duty-Free Store
01.2014 - 01.2015
  • Promoted and sold premium whisky products to international travelers in the duty-free terminal.
  • Assisted customers from diverse cultural backgrounds, providing product knowledge and recommendations.
  • Developed strong sales and communication skills while working in a fast-paced airport environment.

Education

Bachelor of Law -

Keio University
03.2015

Skills

  • Customer Service Excellence
  • Sales & Client Relationship Management
  • Multilingual: Native Japanese, Fluent Mandarin, Business-level English
  • Strong Communication & Interpersonal Skills
  • Problem Solving & Conflict Resolution
  • Cross-cultural Adaptability & Teamwork

Certification

  • First Aid (trained and certified)
  • Native proficiency in Japanese and Mandarin

Timeline

Sales Operations & Customer Service

Kobayashi Healthcare Australia
05.2023 - Current

Senior Associate - Client Solutions

LYNK
11.2020 - 04.2023

Cabin Crew

Cathay Pacific Airways
04.2019 - 10.2020

Sales Executive

Toshiba Corporation
04.2015 - 04.2019

Promotional Sales Assistant (Whisky)

Haneda International Airport Duty-Free Store
01.2014 - 01.2015

Bachelor of Law -

Keio University

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Kaori Sugiyama