Kaori Sugiyama
Wantirna
Summary
Highly experienced customer service professional with over 10 years in sales and client-facing roles across Japan, Hong Kong, and Australia. Former Cabin Crew at Cathay Pacific Airways. Fluent in Japanese and Mandarin with professional English communication skills, and a strong commitment to teamwork and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Operations & Customer Service
Kobayashi Healthcare Australia
05.2023 - Current
- Process customer orders accurately in the system as part of sales operations.
- Respond to customer inquiries regarding products and handle complaints in a professional and empathetic manner.
- Provide timely and effective customer support to ensure high levels of satisfaction.
- Coordinate with sales teams to streamline processes and improve service efficiency.
Senior Associate - Client Solutions
LYNK
11.2020 - 04.2023
- Built and maintained strong client relationships with corporate customers.
- Delivered tailored solutions to meet client needs and drive retention.
- Supported cross-functional teams in a fast-paced startup environment.
Cabin Crew
Cathay Pacific Airways
04.2019 - 10.2020
- Operated on medium- and long-haul international flights including routes to the US, Europe, and Africa.
- Delivered exceptional inflight service across Business, Premium Economy, and Economy Class cabins, ensuring the highest standards.
- Ensured passenger safety and compliance with regulatory procedures at all times.
- Handled a wide range of customer requests and issues with professionalism, flexibility, and empathy.
- Developed strong teamwork skills through coordination with multinational crews.
Sales Executive
Toshiba Corporation
04.2015 - 04.2019
- Managed B2B sales for corporate clients, consistently achieving sales targets.
- Conducted product presentations and negotiations with key clients.
- Built long-term relationships through effective communication and trust-building.
Promotional Sales Assistant (Whisky)
Haneda International Airport Duty-Free Store
01.2014 - 01.2015
- Promoted and sold premium whisky products to international travelers in the duty-free terminal.
- Assisted customers from diverse cultural backgrounds, providing product knowledge and recommendations.
- Developed strong sales and communication skills while working in a fast-paced airport environment.
Education
Bachelor of Law -
Keio University
03.2015
Skills
- Customer Service Excellence
- Sales & Client Relationship Management
- Multilingual: Native Japanese, Fluent Mandarin, Business-level English
- Strong Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Cross-cultural Adaptability & Teamwork
Certification
- First Aid (trained and certified)
- Native proficiency in Japanese and Mandarin
Timeline
Sales Operations & Customer Service
Kobayashi Healthcare Australia
05.2023 - Current
Senior Associate - Client Solutions
LYNK
11.2020 - 04.2023
Cabin Crew
Cathay Pacific Airways
04.2019 - 10.2020
Sales Executive
Toshiba Corporation
04.2015 - 04.2019
Promotional Sales Assistant (Whisky)
Haneda International Airport Duty-Free Store
01.2014 - 01.2015
Bachelor of Law -
Keio University