Kapil Bhanot
Ascot,WA
Summary
Experienced and motivated Transport & Escort Operations Manager with over 13 years of dedicated service to Serco Immigration Detention Services planning, supervising and coordinating transport operations in strict adherence to protocols and guidelines established by Australian Border Force. My expertise lies in streamlining processes, organizational skills, de-escalating conflict, sound decision making and consistently achieving superior outcomes of time management and meeting deadlines.
I have demonstrated proactivity and administrative prowess in responding and resolving emergency situations encompassing vehicle failure, flight delays, staff relocation and rostering. My hands-on experience in managing multiple fleet operations with an ability to initiate and coordinate emergency procedures, emergency services to ensure compliance, and safety of staff and detainees on board.
I possess advanced IT skills in portal navigation which includes switching between ABF portal, Transport Scheduling Tool (TST) and Vitro Serco portal; familiarity with the layout, features, and functionalities of each portal. Ability to provide training and guidance to other staff members on the use of portal systems, including creating user manuals, conducting training sessions, and offering ongoing support to promote proficiency and compliance.
I possess highly developed written, verbal and interpersonal skills which I have used to efficiently communicate with team members, stakeholders and detainees. I used my effective interpersonal skills to foster cohesive teamwork and engage with diverse stakeholders. My adeptness in communication and collaboration, combined with a robust technical skill set, positions me as a valuable asset poised to elevate operational efficiencies within your organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Transport & Escort Operations Manager
Serco Immigration Services
Perth Airport , WA
04.2011 - Current
- Supervise the coordination of the deployment of escort staff and vehicles to facilitate efficient and effective delivery of service, locally, domestically and internationally.
- Manage operational staff by following procedures in dealing with detainees in the Detention Centre, Transport and Escort Operational Directives and PPM, Operational Updates, Post Orders and those ABF Policies agreed within the Contract.
- Maintained reporting systems that provides reliable data on vehicle usage, tracking and processing escort footage.
- Use CCTV cameras and other surveillance equipment to monitor inmate activity, identify any security breaches, and ensure compliance with facility regulations.
- Quickly respond to alarms triggered by security systems, such as perimeter breaches, fire alarms, or disturbances within the facility.
- Serve as a central point of communication between staff members, including correctional officers, administrative personnel, and external agencies. Relay important information in a timely and accurate manner.
- Manage access control systems to regulate entry and exit points within the facility, ensuring that only authorized personnel are granted access to restricted areas.
- Provide support during emergencies, such as lockdowns, medical emergencies, or escapes, by following established protocols and coordinating with appropriate personnel.
- Played a leadership role in the implementation and achievement of both Serco and ABF Immigration Detention Values.
- Maintained good working relationship with all Stakeholders, with involvement of other groups within the Centre and appropriate external Contracts.
- Managed staffing demands in an effective and efficient manner to achieve maximum utilization rate and minimum overtime requirements whilst maintaining transparency.
- Manage an effective procedure to control vehicle usage, including the management of incidents.
- Initiated projects to optimize costs related to accommodation, fleet services and overhead.
- Managed a comprehensive range of responsibilities including servicing, fuel cards administration, processing insurance claims, overseeing car parking and traffic infringements, and maintaining log books with attention to detail and accuracy.
- Lead charter operations in the region by being the key personnel on the ground organizing and leading the operations.
- While leading charter operations ensure strict adherence to Work Health & Safety and environmental procedures within T&E to provide a safe and trouble-free environment while escorting, which generates a feeling of safety and well-being for detainees and staff both.
- Keep National Transport team appropriately informed of charter operational matters by verbal and written reports.
- Maintain detailed logs and records of all activities, incidents, and communications that occur during each shift. Document any irregularities or security concerns for further review.
- Conduct regular inspections and tests of security equipment to ensure proper functioning and identify any maintenance issues or malfunctions.
Education
Master of Accountancy -
UNIVERSITY OF BALLARAT
Melbourne, VIC11-2008
Skills
- Leadership and Management
- Decision Making
- Interpersonal skills
- Ability to Work Under Pressure
- Communication Skills
- Conflict management
- Committed team player
- MS Office
Accomplishments
serco
- Special Commendation Award for good management for extreme risk Transport Operation - March 2023.
- Nominated for highest achievement PULSE award for coordinating charter operations in West during Covid-19.
Certification
- Cert II in Security
- Driver's licence (HR)
- First Aid Certificate
- Incident Controller
Timeline
Transport & Escort Operations Manager
Serco Immigration Services
04.2011 - Current
Master of Accountancy -
UNIVERSITY OF BALLARAT
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