Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Kapil

Sydney,NSW

Summary

Dedicated and compassionate Support Worker with experience in delivering person-centred care to clients of diverse backgrounds. Skilled in managing daily activities, supporting mental health, and promoting independence. Committed to ensuring client safety, well-being, and satisfaction, with a strong focus on effective communication and teamwork.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Support Worker

Partners in Your Care (PIYC)
07.2023 - 01.2025
  • Served as a keyworker for a client for 1.5 years, building trust and providing consistent support tailored to their individual needs and progress.
  • Managed and mentored staff to deliver person-centred activities and programs effectively.
  • Designed, reviewed, and implemented individual plans and innovative day programs in consultation with key clients and managers.
  • Led client behaviour management strategies to minimise risks and promote safety.
  • Coordinated and oversaw daily program operations, including staff supervision, training, and scheduling.
  • Ensured the safety, emotional, and developmental needs of clients with psychological and mental health challenges.
  • Supported clients' mental care needs, including assistance with domestic chores, in-home activities, and community engagement.
  • Facilitated therapeutic activities, such as yoga and exercise, to promote physical and mental well-being.
  • Accompanied clients to appointments, shopping, libraries, social events, and recreational activities, fostering community involvement.
  • Helped clients develop communication and social skills through participation in community gatherings and activities.
  • Administered medications as per client charts, ensuring adherence to care standards.
  • Maintained accurate records of daily activities, behaviours, and appointments, preparing detailed monthly keyworker reports.
  • Provided emotional and friendship support to clients, enhancing their overall well-being and self-esteem.
  • Intervened during crises to address mental health challenges, promoting stability and safety.
  • Assisted clients in managing and achieving individual goals, supporting independent progression and skill development.
  • Transported clients to appointments and events as per scheduled plans.
  • Developed strong rapport with clients by demonstrating respect, understanding, and genuine concern for their well-being.
  • Supervised clients to ensure safety, preventing self-harm or harm to others.
  • Reported behavioural changes to healthcare professionals and ensured comprehensive care plans were followed.
  • Maintained daily records and logs, ensuring all documentation was accurate and up to date.
  • Conducted regular meetings with clients, team members, and accommodation managers to enhance client development and service delivery.

IT Support Intern

Peninsula Motors Group, IT Department
08.2024 - 09.2024
  • Provided technical assistance and troubleshooting support to users
  • Assisted with the setup and maintenance of IT systems and inventory management
  • Gained experience in addressing user needs with patience and problem-solving skills, which translates well to providing personalized support in a disability care setting
  • Core Competencies:
  • Strong communication and interpersonal skills
  • Patient and empathetic demeanour
  • Ability to handle challenging situations with composure
  • Time management and organizational skills
  • Adaptability to diverse needs and situations
  • Technical Skills:
  • Familiarity with assistive devices and mobility aids
  • Proficient in documenting care plans and progress reports
  • Basic IT skills, including troubleshooting and record-keeping

Education

Master’s - Artificial Intelligence

Western Sydney University
01-2025

Bachelor of Technology (B.Tech) - undefined

Lovely Professional University
01.2020

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Mobility assistance
  • Meal planning and preparation
  • Life skills development
  • Budgeting and financial management
  • Medication administration
  • Documentation and reporting
  • First aid and CPR

Certification

  • First Aid and CPR Certified
  • Working with human diversity and teamwork
  • NSW Employee WWC Check issued by NSW Government valid until09 Jan2028
  • NSW Volunteer WWC Check issued by NSW Government valid until05 Dec2027
  • NSW Drivers Licence issued by NSW; valid until03 Jun2034
  • IT tools and basic troubleshooting.

Accomplishments

  • Recognized for exceptional teamwork and dedication during the support work.
  • Commended for improving client engagement during support work.
  • Commended by the supervisor for assisting the team whenever required.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

IT Support Intern

Peninsula Motors Group, IT Department
08.2024 - 09.2024

Support Worker

Partners in Your Care (PIYC)
07.2023 - 01.2025

Bachelor of Technology (B.Tech) - undefined

Lovely Professional University

Master’s - Artificial Intelligence

Western Sydney University

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Kapil