Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Engineer
Capgemini
12.2020 - 02.2024
Worked as CISCO TAC Engineer and has great knowledge of all Cisco tools.
Performed troubleshooting for customers having Cisco devices and different types of devices.
Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
Managed, tracked, and coordinated problem resolution and escalation processes.
Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Monitored network capacity and performance to diagnose and resolve complex network problems.
Associate Business Analyst
Celebal Technologies Private
06.2020 - 09.2020
Worked on a Project called "Synapse Automation".
Migrated the data into Azure taking the use of ADF Pipelines. (Azure Data Factory).
Contributed to increased customer satisfaction levels by recommending improvements to internal processes based on client interaction experiences.
Collaborated with cross-functional teams to ensure the successful execution of crucial initiatives.
Developed and maintained data warehouses and data marts to support business operations.
Education
Master of Science - Computer Networking
Macquarie University
Sydney, NSW
02.2026
Bachelor of Technology - Computer Science
Amity University
Rajasthan,India
09.2020
Skills
Network Troubleshooting
Cisco equipment familiarity
SNMP monitoring
Technical Troubleshooting
Network Troubleshooting Abilities
Networking and routing protocol expertise
Technical Support
Certification
CCNA Training completion(June-September 2020)
Java Training completion.(June - September 2017)
Languages
English
Full Professional
French
Limited Working
Timeline
Network Engineer
Capgemini
12.2020 - 02.2024
Associate Business Analyst
Celebal Technologies Private
06.2020 - 09.2020
Master of Science - Computer Networking
Macquarie University
Bachelor of Technology - Computer Science
Amity University
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