Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Kapil Taneja

Kapil Taneja

Sydney,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Network Engineer

Capgemini
12.2020 - 02.2024
  • Worked as CISCO TAC Engineer and has great knowledge of all Cisco tools.
  • Performed troubleshooting for customers having Cisco devices and different types of devices.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.

Associate Business Analyst

Celebal Technologies Private
06.2020 - 09.2020
  • Worked on a Project called "Synapse Automation".
  • Migrated the data into Azure taking the use of ADF Pipelines. (Azure Data Factory).
  • Contributed to increased customer satisfaction levels by recommending improvements to internal processes based on client interaction experiences.
  • Collaborated with cross-functional teams to ensure the successful execution of crucial initiatives.
  • Developed and maintained data warehouses and data marts to support business operations.

Education

Master of Science - Computer Networking

Macquarie University
Sydney, NSW
02.2026

Bachelor of Technology - Computer Science

Amity University
Rajasthan,India
09.2020

Skills

  • Network Troubleshooting
  • Cisco equipment familiarity
  • SNMP monitoring
  • Technical Troubleshooting
  • Network Troubleshooting Abilities
  • Networking and routing protocol expertise
  • Technical Support

Certification

  • CCNA Training completion(June-September 2020)
  • Java Training completion.(June - September 2017)

Languages

English
Full Professional
French
Limited Working

Timeline

Network Engineer

Capgemini
12.2020 - 02.2024

Associate Business Analyst

Celebal Technologies Private
06.2020 - 09.2020

Master of Science - Computer Networking

Macquarie University

Bachelor of Technology - Computer Science

Amity University
Kapil Taneja