Kapila Sharma

Cook

Summary

Responsible and highly experienced professional, presenting 8 years of proven commitment to the Hospitality Industry. I exhibit the highest degree when it comes to customer satisfaction and will go to any lengths in order to acquire it. I ensure all safety protocols, regulations and guidelines are followed accordingly to the recommended guidelines, I have experience in leadership roles and how to work in a team configuration allowing to exceptional work to be produced by all members, I am able to adapt well during everchanging situations. Presenting an exemplary work ethic, attitude, and safety conscious approach even when under duress.

Work History

MANAGER / HEAD CHEF

Mills and Grills

To provide excellent customer service & try to resolve the disputes as soon as possible
Shape the work environment according to the market and gives good working environment to the staff
Perform role as HR as well to maintain staff incoming and outgoing and also take important decision which ones beneficial for business with managerial skills
Responsible for the control and direction of the food preparation process and all other cooking relative activities to ensure outstanding food is made
Constructed amazing menus with new and existing culinary creations ensuring there is a wide variety and that the quality is on point
Performed checks of dishes before they leave for tables either giving my approval or 'Polishing' up the dish before it is sent off to the customer.

Sterilising Technician

Canberra Health Services

To provide responsive services to our client like Canberra Hospital, Calvary and etc
Performed checks of duties with team leader and do daily tasks which includes various types of tested with screening of products
To do cleaning, disinfect, check functioning, packing and sterilising process for each which use in the procedure of patient.

HEAD CHEF/ MANAGER

Mills and Grills

Perform role as HR as well to maintain staff incoming and outgoing and also take important decision which ones beneficial for business with managerial skills
Responsible for the control and direction of the food preparation process and all other cooking relative activities to ensure outstanding food is made
Constructed amazing menus with new and existing culinary creations ensuring there is a wide variety and that the quality is on point
Performed checks of dishes before they leave for tables either giving my approval or 'Polishing' up the dish before it is sent off to the customer.

Hotel Room Attendant

HSS Services

Regularly attend to guests when required ensuring that all their needs are met and that they enjoy their time at the hotel
Responsible for acquiring anything that is needed for the guest to enjoy their time and that any special requests for food or anything has been met
Planned special events and services for guests ensuring they have a unique and special time which leads to return visits.

Customer Service Representative

Hdfc Bank in Amritsar (India)

Provide excellent service to customers during their branch visit
Successfully perform checks on the status of customer accounts and track checks and payments
Help customers to open accounts, track payments & ensure provide excellent service with visit their bank
Provide assistance to banking customers who are victims of fraud, theft or identity theft, replacing lost or stolen credit or debit cards
Assist with address changes, review, and explain account charges as required
To update knowledge about software, products, & ensure work as a team.

Education

MBA - Business Management

University of Canberra

Canberra, ACT

04.2017

Skills

Team Leadership
Time Management
Verbal and written communication

Complex Problem-Solving
Staff Training and Development
Staff Management

Key Assets

Computer Skills, fully able to handle computer work.
Leadership, able to easily communicate with those under my supervision, the tasks that have been assigned to them and see to their completion;
Workplace health and safety, ensure that all employees follow the safety guidelines, and that all surfaces have been wiped down to ensure no contamination happens;
Time management skills, optimises allocated time for tasks in an efficient manner, which leads to tasks being completed on time or sooner;
Teamwork, fully capable of working in a team environment ensuring support and completion of tasks, or working as an individual.
Executes tasks, in a professional and precise manner which reflects well on the restaurant and the employees who work there;
Participate, in all mandatory and non-mandatory work exercises to allow for further improvement on specific areas of work and safety;

References

Troy Meyer, 0434 244 264
Harry, 0416666636

Timeline

MANAGER / HEAD CHEF

Mills and Grills

Sterilising Technician

Canberra Health Services

HEAD CHEF/ MANAGER

Mills and Grills

Hotel Room Attendant

HSS Services

Customer Service Representative

Hdfc Bank in Amritsar (India)

MBA - Business Management

University of Canberra