Kara Donnelly
Hamersley,WA
Summary
Resourceful administration specialist skilled in scheduling, problem solving, and data management. Extensive experience supporting teams and maintaining office operations, with a focus on delivering high-quality administrative support.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Aveling Homes
Stirling, WA
04.2025 - Current
- Greet visitors and ensured a welcoming reception area.
- Manage incoming calls and direct them to appropriate staff members.
- Schedule meeting rooms and coordinate calendars for team members.
- Maintain office supplies inventory and place orders as needed.
- Perform data entry and other administrative tasks to support departments.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Resolved customer complaints or answered customers' questions.
- Entering data, checking compliance and commencing New Deals in CRM system.
- Ordering site surveys and reports.
- General administrative duties as required.
Support Worker
Bethanie Group
Perth, WA
04.2023 - 04.2024
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Provided emotional and practical support to vulnerable adults.
- Supported a safe and clean environment by following hygiene protocols.
- Documented client progress and incidents in care plans accurately.
- Collaborated with multidisciplinary teams to enhance client support services.
- Participated in training sessions to improve care techniques and skills.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Maintained detailed and confidential client records in compliance with privacy regulations.
Independant Contractor - Transcriptionist
Pacific Solutions Transcription
Perth, WA
12.2022 - 04.2023
- Transcribed audio recordings accurately for various clients and projects.
- Reviewed transcripts for clarity and corrected errors as needed.
- Utilized transcription software to enhance efficiency and precision.
- Maintained confidentiality of sensitive client information throughout transcription process.
- Organized files systematically for easy access and reference.
- Adapted to different audio formats and styles during transcription tasks.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Transcribed documents and maintained high levels of accuracy.
- Maintained up-to-date knowledge of transcription guidelines and best practices.
- Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.
- Utilized knowledge of medical terminology to accurately document information from the audio recordings.
- Transcribed medical reports from recorded dictation.
- Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft.
- Managed transcription workflow to meet tight deadlines without compromising quality.
- Researched unfamiliar terms and jargon to ensure accurate representation in transcriptions.
Carer
Personal
Perth, WA
07.2020 - 09.2022
- Cared for my late husband through terminal brain cancer.
Medical Secretary
Dr Colleen May - Medical Haematology Perth
Perth, WA
04.2019 - 07.2020
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Performed data entry tasks related to patient information into various databases.
- Utilized electronic health record systems for data entry proficiently.
- Handled insurance verification and billing inquiries promptly.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided administrative support to medical staff, including data entry and document preparation.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transcription of medical reports and letters.
Receptionist/Secretary
Trewin Norman & Co - Personal Injury Lawyers
Balcatta, WA
10.2015 - 04.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Scheduled appointments and maintained calendar for executives.
- Processed incoming and outgoing mail efficiently.
- Assisted in maintaining office supplies and inventory levels.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Prepared correspondence, reports and other materials using word processing software.
- Ad hoc administrative tasks as requested.
Employment Consultant
PVS Workfind
Perth, WA
01.2012 - 06.2015
- Working within Job Services Australia to assist jobseekers receiving Centrelink payments to meet their requirements and find work.
- Meeting regularly with clients and maintaining electronic data base
- Petty cash and fuel voucher reconciliations for branch.
- Raising purchase orders and paying invoices
- Diary management, reception and telephones.
- Filing and archiving.
- Maintenance of job board, stationary orders.
- Ad hoc administrative duties as required.
Various Administrative roles
Various
Various, Various
08.1996 - 05.2012
- Personal Assistant - Mr Thatch - 2007-2012
- Stay at Home parent - 2004-2007
- Personal Assistant to GM - AMC Limited (Imdex Limited) 2003-2004
- Temporary Assignments - Various (Perth) 2001-2003
- Temporary Assignments - Various (London & Sydney) 1996-2001
- Personal Assistant - QBE Insurance Group 1992-1996
Skills
- Microsoft Office
- Data entry
- Customer service
- Scheduling appointments
- CRM management
- Record keeping
- Time management
- Administration support
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Conflict resolution
- Confidentiality maintenance
- Appointment scheduling
- Meeting coordination
- Expense tracking
- Client relations
- Adaptability and flexibility
- Travel coordination
Affiliations
- Reformer Pilates
- My dogs and my family
Certification
- First Aid Certificate
- Full Australian Drivers Licence
References
References available upon request.
Timeline
Receptionist Administrator
Aveling Homes
04.2025 - Current
Support Worker
Bethanie Group
04.2023 - 04.2024
Independant Contractor - Transcriptionist
Pacific Solutions Transcription
12.2022 - 04.2023
Carer
Personal
07.2020 - 09.2022
Medical Secretary
Dr Colleen May - Medical Haematology Perth
04.2019 - 07.2020
Receptionist/Secretary
Trewin Norman & Co - Personal Injury Lawyers
10.2015 - 04.2019
Employment Consultant
PVS Workfind
01.2012 - 06.2015
Various Administrative roles
Various
08.1996 - 05.2012
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